Complaint response delays
During the COVID-19 crisis Hastings Borough Council will have to suspend its response time to Stage 1 and Stage 2 complaints.
We've taken this step in the wider public interest. We are protecting the capacity of our staff to deliver vital frontline services. Many of our staff have been re-allocated to work in the community to assist those who are most vulnerable.
The Council will respond to complaints when staff are available to do so.