The Local Government Ombudsman
Complaint response delays
During the COVID-19 crisis Hastings Borough Council will have to suspend its response time to Stage 1 and Stage 2 complaints.
We've taken this step in the wider public interest. We are protecting the capacity of our staff to deliver vital frontline services. Many of our staff have been re-allocated to work in the community to assist those who are most vulnerable.
The Council will respond to complaints when staff are available to do so.
The Local Government Ombudsman looks at complaints about councils and some other authorities, including education admissions appeal panels. It is a free service. Although you can send your complaint to the Ombudsman at any stage, they will usually ask you to give the Council the chance to look into it before they begin an investigation.
Local Government Ombudsman
PO Box 4771
Telephone: 0300 061 0614