Accessibility statement

Accessibility statement for www.hastings.gov.uk

This accessibility statement applies to content published on the www.hastings.gov.uk domain.

This website is run by Hastings Borough Council. We want as many people as possible to be able to use this website.

You should be able to:

• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• older PDF and non-HTML documents may not be fully accessible to screen reader software
• live video streams do not have captions

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email communications@hastings.gov.uk
• call 01424 451429

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our communications team:

• email communications@hastings.gov.uk
• call 01424 451429

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you contact us with a complaint and you are not happy with our response, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We recommend using the free Relay UK telephone service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us and our office locations.

Technical information about this website’s accessibility

Hastings Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

PDFs and non-HTML documents

A number of older PDF and non-HTML documents are not accessible in a number of ways, such as missing document structure and missing text alternatives. They may not be fully accessible to screen reader software.

Any new PDFs and non-HTML documents we publish will meet accessibility standards.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or non-HTML documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.

Now

The www.hastings.gov.uk website is fully tested against A, AA, AAA, ARIA authoring, and accessibility best practices every five days. The tests are carried out by Siteimprove. We aim to implement any A, AA, ARIA authoring, and accessibility best practices that are identified within five days.

We are carrying out an accessibility audit for all PDFs and non-HTML documents.

Next

We will improve the accessibility of PDFs and non-HTML documents identified by the accessibility audit.

Preparation of this accessibility statement

This statement was prepared on 24 August 2021. It was last reviewed on 28 September 2021.

This www.hastings.gov.uk website is fully tested every five days. The tests are carried out by Siteimprove.