Assistance with making a complaint
Complaint response delays
During the COVID-19 crisis Hastings Borough Council will have to suspend its response time to Stage 1 and Stage 2 complaints.
We've taken this step in the wider public interest. We are protecting the capacity of our staff to deliver vital frontline services. Many of our staff have been re-allocated to work in the community to assist those who are most vulnerable.
The Council will respond to complaints when staff are available to do so.
You can email us with your comments and/or complaint, using this form:
Other useful addresses:
Citizens Advice 1066
Old Christchurch School
Hastings Advice and Representation Centre (HARC)
8 Cambridge Road
Telephone: 01424 428375
Hastings Information Centre
For general information and advice about our services contact the Community Contact Centre.
East Sussex County Council
Visit www.eastsussex.gov.uk for information and advice about services provided by East Sussex County Council.