Customer Complaints Policy

Our mission statement:

"Underpinning all that we do is a renewed commitment to 'Customer First', and working as 'One Council' - this means that despite our financial challenges, we want to provide services that are efficient, effective and equitable and are based on what our customers tell us. We also recognise that we achieve our goals by the combined skills and effort of the whole of our staff team, and that working well together we are a strong force for change and improvement in our town."

• Customer Complaints Policy (.pdf 231KB)
• Unreasonable and Unreasonable Persistent Complainants Policy (.pdf 49KB)