I want to make a complaint about the Council
Complaint response delays
During the COVID-19 crisis Hastings Borough Council will have to suspend its response time to Stage 1 and Stage 2 complaints.
We've taken this step in the wider public interest. We are protecting the capacity of our staff to deliver vital frontline services. Many of our staff have been re-allocated to work in the community to assist those who are most vulnerable.
The Council will respond to complaints when staff are available to do so.
Hastings Borough Council aims to provide a high quality service at all times but occasionally we get it wrong. When we do you have a right to complain and we want to know so that we can make amends and put in place improvements for the future.
You can make a formal complaint about the Council by filling in our online complaints form.
Before you make a complaint it's important to try to focus on the key issues of the complaint to avoid confusion and to ensure it is dealt with as quickly as possible.
Once your complaint is received we aim to reply within 10 working days.
If your complaint is about an incident of discrimination, please contact us directly, with your concerns.