I want to make a complaint about the Council
Hastings Borough Council aims to provide a high quality service at all times but occasionally we get it wrong. When we do you have a right to complain and we want to know so that we can make amends and put in place improvements for the future.
You can make a formal complaint about the Council by filling in our online complaints form.
Before you make a complaint it's important to try to focus on the key issues of the complaint to avoid confusion and to ensure it is dealt with as quickly as possible.
Once your complaint is received we aim to reply within 10 working days.
If your complaint is about an incident of discrimination, please contact us directly, with your concerns.