I want to make a complaint about the Council

Hastings Borough Council aims to provide a high quality service at all times but occasionally we get it wrong. When we do you have a right to complain and we want to know so that we can make amends and put in place improvements for the future.

Our complaints policy can be viewed via the following link: Customer complaints policy at Hastings Borough Council Para 11 sets out simple terms of a complaint. Should you wish to make a formal complaint please complete our online complaints form.

Before you make a complaint it's important to try to focus on the key issues of the complaint to avoid confusion and to ensure it is dealt with as quickly as possible.

Once your complaint is received we aim to reply within 10 working days.