Social Housing FAQs
The Council's Housing Register lists all of the people who want to rent social housing in Hastings or who want to transfer from an existing social housing property. Hastings Borough Council doesn't own any residential properties, so there is no Council Housing in Hastings. People on the Housing Register will be applying for social housing that is owned by a Housing Association.
To be eligible you will need to:
- Be at least 16 years of age
- Have lived in Hastings or St Leonards for at least 3 out of the last 5 years or 5 out of the last 10 years (with a few exceptions);
- Have an identified housing need, or
- Be seeking housing for older persons/sheltered accommodation
A household may have a housing need if any of the following circumstances apply:
- Under-occupation of social housing
- Insanitary or overcrowded housing in accordance with the Housing Health and Safety Rating System (HHSRS)
- Lacking bedrooms
- Medical conditions
- Risk of personal harm
- The need for works to be carried out on existing social housing properties
- Bedroom requirements for fostering and adoption
- Management transfers in social housing
- Difficulties in accessing and maintaining private rented sector accommodation, for example, due to high support needs
- The need for adaptations
- The need of applicants who have served in the armed forces
- Welfare and social needs
- Exceptional circumstances
- Anyone under the age of 16
- Households subject to immigration control who are ineligible for assistance
- Other persons from abroad who are ineligible for assistance
- Households living outside the UK Households currently in prison
- Households with significant rent arrears still outstanding to any former landlord
- Households considered by the local authority to have caused anti-social behaviour
- Households considered to have sufficient financial resources in order to meet their own housing needs
- Those without a local residency connection (with limited exceptions)
- Any household seeking general needs accommodation not considered to have a housing need
- Households giving false or misleading information or withholding information that has been reasonably requested
You will need to check first to see if you are eligible.
You can do this by:
- Using the Housing Register form
- Telephoning 01424 451100
- Visiting the Community Contact Centre at the Town Hall
If you are eligible to join the Housing Register, you will need to make sure you have verification documents for all members of your household including, where applicable:
- Formal identification documents
- Proof of address history for the last 5 years
- Proof of income
- National Insurance numbers
- Dates of birth / pregnancy due date
Please email us at firstname.lastname@example.org telling us why you don't agree with our decision.
Medical priority is awarded where a move to alternative accommodation would significantly improve the health or quality of life of an applicant or member of their family. It is not awarded on the basis of the medical conditions of household members alone. For some people with serious medical conditions, a move will not improve their health because they are already housed in the most suitable accommodation we can provide. Examples of scenarios where no medical priority will be awarded for an application to join the Housing Register are:
- Those with mild to moderate asthma (or other similar ailment) made worse by damp housing conditions
- Those with mild to moderate arthritis (or other similar ailment) made worse by their current housing conditions
- Those with mild to moderate depression/anxiety (or other similar ailment) made worse by their current housing conditions
Households will be ineligible to join the register if the conduct of any member of the household within the last 5 years amounts to antisocial behaviour that has resulted in intervention and/or action taken against them by the Police, Local Authority or previous landlord. Antisocial behaviour is any aggressive, intimidating or destructive activity that damages or destroys another person's quality of life (Home Office 2013). Households that can demonstrate their circumstances have changed and they have taken action to address the antisocial behaviour will be eligible to join the Housing Register.
Households will be ineligible to join the register if any household member owes the equivalent of 8 weeks or more rent to a former landlord from any tenancy in the last 5 years. Households that can evidence that their circumstances have changed and they have since maintained a good tenancy record, that they are reducing their arrears through regular payments and that they have an arrangement in place to continue to pay, will be eligible to join the Housing Register.
Sussex Homemove is the choice based lettings scheme that Hastings Borough Council uses to advertise social housing vacancies in Hastings. You can use Homemove once you are accepted onto the Housing Register to 'bid' for homes you would like to rent.
You need to find out which properties are available. All available homes are advertised with photos and a full description every two weeks on the Sussex Homemove website. You can make bids online on the website, by text message or over the phone. You can make up to three bids at a time. Although we call it bidding, no money changes hands - you're just telling us you're interested in the property. You will not be notified about your bids unless you are successful.
There are computers available at the library or at the Community Contact Centre.
The adverts on www.homemove.org.uk will tell you about the size, type and location of the property, usually with a photo of a similar property type. You need to carefully read the whole advert to check that the property is suitable to meet your needs. Please ensure you look at the symbols to ensure that it is a property that you are able to bid on as some properties are only available to certain types of households, e.g. transfer tenants. An explanation of the symbols is available on the Sussex Homemove website. You can also look at the feedback to see who was successful in earlier bid rounds. This will show you which properties and areas are the most popular.
All eligible bids for each property are placed into priority order called the 'shortlist'. Priority is then determined by priority band. If more than one person in a band applies, people will then get prioritised in date order from the time they went into the band. Everyone who has told us they're interested will be listed in band order. People then get prioritized in date order from the time they went into the band.
Visit www.homemove.org.uk for further information about the scheme guide.
You can find out your bidding number by calling 01424 451100 or by going to the Community Contact Centre.
Please go to the Community Contact Centre where a Customer Service Officer will show you how to bid or call 01424 451100
If you cannot put bids on for yourself and do not have friends or family to support you to do this, you can contact the Community Contact Centre. You may be signposted to another organisation to help you, such as Home Works or Steps.
Visit www.eastsussex.gov.uk for further information about Home Works and Steps.
This could be due to a number of reasons, for example, major works being carried out to the property from when the previous tenants left. You can only bid on the properties that are advertised on the Homemove website.
The waiting time for social housing varies in accordance with the type and availability of property. View current waiting times.
You will need to email us at email@example.com giving all of your reasons and any supporting information from other agencies. This will help us review your application. You need to allow us 56 days in which to make this decision.
You will need to contact the Community Contact Centre and provide supporting documentation.
You will need to see whether you are still eligible by completing the Housing Register form.
If you are a Housing Association tenant, please contact your Housing Officer for assistance. Alternatively, please call 01424 451100 or visit the Community Contact Centre.
Please call 01424 451100 to get further advice.
There are a range of government schemes to help low-income households get a foot on the property ladder. In Hastings, these affordable housing schemes are provided by bpha.
- Report an empty home
- Report a rogue Landlord
- HMO enquiries
- Report housing disrepair
- I need landlord advice
- Report nuisance from another property
Got a question about housing and homes?01424 451100
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