I need help about domestic abuse
If you have experienced domestic abuse it's important to get advice as soon as possible to help you remain safe.
If you are in immediate danger, please contact:
- Police on 999, or you can also use 101 to give information to the police or make an enquiry. Keep hold of any crime reference number that they give you. Police's website also contains lots of useful information on domestic violence.
- Refuge on 0808 2000 247 (24 hour Freephone National Domestic Violence Helpline). Refuge's website also contains lots of useful information on domestic violence.
- For children and teenagers who might be at risk of harm or are in danger.
If you need emergency accommodation outside of office hours please telephone 01424 451999.
If you are at risk of losing your home and would like our assistance please complete our online Housing Options Assessment form.
Domestic Abuse support available
The Portal if you live in East Sussex, The Portal can provide support for domestic abuse. They are a community support based specialist service and not a Refuge. They do not provide any accommodation.
- Telephone 01424 716629 or 0300 323 9985 (Monday to Friday 9am to 5pm. The Portal are currently operating a telephone support service only).
- Email email@example.com
They also provides specialist advice on:
You can also contact The Portal for further advice and support if you are experiencing one of the following situations:
- Honour based violence: a crime or incident which has or may have been committed to protect or defend the honour of the family and/or community.
- Forced Marriage: a marriage conducted without the valid consent of one or both parties and where duress is a factor.
- Female Genital Mutilation: involves procedures to the female genital organs for cultural or other non-therapeutic reasons.
National Rape Crisis Helpline Rape Crisis Centres provide specialist support and services to women and girls who have experienced rape, sexual violence, or sexual abuse at any time.
- Telephone 0808 802 9999
- 12:00 - 14:30 and 19:00 - 21:30 daily
Men's Advice Line a confidential helpline for men experiencing domestic abuse from a partner or ex-partner (or from other family members). It provides emotional support, practical advice and signposts to other services for specialist help:
- Telephone 0808 801 0327
Galop supports LGBT victims of abuse, violence and discrimination through a variety of services. Helpline:
- Telephone 0800 999 5428
For information specific to migrants (including asylum seekers and refugees), go to our domestic violence information for migrants page.
Victim Support supports victims of crime to recover from the effects of crime and support witnesses to give evidence in court.
- If you have been affected by crime, call 0808 168 9274 9am-5pm Monday to Friday
- If you need support outside of open hours, call 0808 168 9111 or request support via the website.
National Centre for Domestic Violence helps survivors of domestic violence and abuse obtain protection against an abuser, as well as offering services to the police, probation service, domestic abuse agency workers, the legal profession and judiciary.
Oasis Women's Recovery Service offers support with drug/alcohol use in a non-judgemental, women-only safe space.
The Sanctuary Scheme
The Sanctuary Scheme can fit extra security measures, such as door chains and window and door locks, to support people to stay in their homes and feel safe. The scheme is voluntary, free and available to you whether you are a homeowner or a tenant as long as you are eligible.
- Telephone 01424 451100
- Email firstname.lastname@example.org.
Domestic abuse guidance
The Government provides guidance on homelessness services to people who have experienced or are at risk of domestic violence or abuse.
NHS Mental Health Services If you, or someone you know, feels that they are:
- struggling to cope
- do not feel in control of their situation
go to NHS Dealing with a mental health crisis or emergency. You will find information, support and guidance about mental health issues.
You can call NHS 111 if you, or someone you know, needs urgent care but it's not life threatening.
- if you have an existing mental health problem and your symptoms get worse
- if you experience a mental health problem for the first time
- if someone has self-harmed but it does not appear to be life threatening, or they're talking about wanting to self-harm
- if a person is experiencing domestic violence or physical, sexual or emotional abuse.
I need housing help