How can I apply?
How to apply
To apply for housing benefit you should email email@example.com.
You should provide your name and address, so one of the team can send a paper application form directly to you.
It is very important that you read the claim form carefully (from front to back) before filling in any of the details.
What we need to know
When you make a claim we'll ask:
- you to tell us about all of your income, household, savings and capital
- for certain supporting documentation.
When you make your benefit claim we need all your contact details to enable us to contact you quickly about any aspect of your claim.
What you will need to supply us with
We need you to supply us with the following, a:
- Current telephone number (landline and/or mobile)
- Current e-mail address.
If you do not provide an e-mail address there may be a delay in paying any benefit. When you supply us with an e-mail address you should monitor your e-mail account frequently just in case we send you a message. You should also advise us if your telephone number/e-mail details change so our records are up to date.
Supporting documents that we need to see
When you make a benefit claim the form must be fully complete and all the supporting documents should be supplied.
A full list of the required documents is available on the benefit claim form.
To help you further we have listed below a brief summary of what is required:
Proof of identification
All proof of ID documents must be originals, we can't accept photocopies. You will need to provide two per person. Valid forms of ID include your passport, driving licence or birth certificate.
National Insurance number
You can still make a claim if you or your partner don't have a National Insurance number or can't find your National Insurance card, or a document such as a P60, P45 or benefit entitlement letter. We can contact the Department for Work and Pensions to get this information - but it may delay the processing of your claim.
Income and capital savings
All income & capital/savings documents that are provided to us in person with your benefit claim form should be originals.
- Evidence of income (earned income or other benefits)
- State benefits: a letter of your entitlement or your payment book
- Earned income: the most recent consecutive payslips - five weekly, three if paid fortnightly or two if paid monthly
- Self-employed: detailed accounts to show your income and expenditure
- Any other income: Official documents confirming the date payment started how much you will receive and frequency you are paid
- Proof of capital, savings and investments.
Proof of rent
- A current tenancy agreement
- A rent book
- A letter from your landlord.
How to submit your claim form
Before submitting please ensure you have completed the form fully, signed and dated it, and have all of the required supporting documentation.
Due to the Covid-19 Coronavirus outbreak the Contact Centre will be closed from Monday 23rd March so it is not suggested that you provide any application forms directly as we cannot prioritise forms provided in this way.
Instead you may:
- scan the application form along with all supporting documents, and email it to the revenues & benefits service, or
- photograph all pages of the form, and all supporting documents, using a smart phone, tablet or other device and email the document to the revenues & benefits service
The email address to send the application form and documents to is: firstname.lastname@example.org.
If you are unable to email documents in a drop-box will be available at the Tourist Information Centre but providing forms and documentation this way may cause delays, and we cannot guarantee the safety of personal documents left unattended.
Please do not post your claim form, and documentation to us as it may get lost or delayed in the post.
Benefit claims can't normally be backdated, so it's very important that you supply your fully completed claim form and any supporting documents as possible.