High number of enquiries
We have been receiving a high number of enquiries about the various government grants during COVID and with the increased cost of living. Because of this it is taking us longer than we would like to process claims and reply to emails. We are working hard to respond to all calls and emails within 12 weeks.
Periodically we may review the Housing Benefit/Council Tax Reduction information we hold to ensure the correct details have been used.
The frequency of these Claim Reviews will depend on the circumstances of each claim. We may review some claims every 6 months or yearly. Other claims we may review more often, for example, if wages change often. We may review the claim information by sending you a Review Form for completion or we may telephone you to check the information we hold is still correct. We may check your claim details with you when you visit the Contact Centre.
Housing Benefit payments may be suspended if we are unable to complete a Claim Review, for example if a Claim Review form is not returned by the due date or supporting evidence is not provided.