Contacting us

Please Note: If you are already on or applying for Universal Credit, and you have any queries, you will need to contact the Universal Credit Helpline on 0345 600 0723. Hastings Borough Council does not handle the processing or payment of Universal Credit.

Phone queries:

Telephone 01424 451080 (for all Housing Benefit and Council Tax Support enquiries)

• Monday to Thursday: 8.30am to 4.45pm (10.00am on a Wednesday due to Staff Training)
• Friday: 8.30am to 4.15pm

E-mail:

• general enquiries
• overpayments.