Garden waste FAQs
Please note: our garden waste service is currently at full capacity. We have set up a waiting list for those that would like to join the scheme when a space becomes available. If you would like to go on the waiting list, please email us with your name, address and a contact number. We will then contact you when there is an opening.
Why should I join the Garden Waste scheme?
If you can't compost at home, the scheme allows your waste to be removed and disposed of in an environmentally friendly way by turning it into compost.
Why are you running a Garden Waste scheme?
The most cost effective and environmentally friendly way to dispose of your garden waste is to home-compost it. If you don't have the time or the space to home compost effectively, the Garden Waste scheme will take your waste away for you.
What alternatives are there?
East Sussex County Council offers a range of subsidised composters and food waste digesters with options to suit all kinds of situations - telephone: 01273 482323 or visit www.eastsussex.gov.uk.
Alternatively, garden waste can still be taken to the Household Waste Recycling sites located off Bexhill Road (A259) between St Leonards and Glyne Gap/Ravenside Retail Park or the Mountfield site located on London Road (A2100), between Battle and John's Cross.
How much does it cost?
The Garden Waste service currently costs £60 for a 12 month period from the start of membership.
How do I apply?
Our garden waste service is now at full capacity. We have set up a waiting list for those that would like to join the scheme when a space becomes available. This won't be until April 2018. If you would like to go on the waiting list, please email us at email@example.com with your name, address and a contact number.
You will also need to fill out a direct debit mandate for us to be able to process your application.
Why do you charge for this scheme?
The Controlled Waste Regulations 2012 allow for a charge to be made for the collection of garden waste. This makes sure that residents who do not have a garden, who home compost already, or do not wish to use this service do not pay for it through their council tax.
What happens if I do not wish to continue with the scheme?
Please contact us in writing or by email. Alternatively if your payment has not been received before the due date, collections will cease.
What happens if I move house?
Please contact us in writing by post or email, providing your new details and we will arrange to transfer or cease your collection.
Will I get a refund if I cancel the scheme?
No refunds are given for early cancellations.
What size are the bins?
The Garden Waste bins are the same size and type as the standard household refuse and recycling bins used across the town. They have a capacity of 240 litres and measure 1075mm (42.3 inches) high, 580mm (22.8 inches) wide and 725mm (28.5 inches) deep.
Can I collect my garden waste bin?
Garden waste bins can only be delivered to your property and are not available for collection.
Are smaller bins available?
Unfortunately, we are currently unable to offer smaller bins for this scheme.
How often will my bin be collected?
The bins will be collected fortnightly, including bank holidays, but collections will be suspended over the two-week period that covers Christmas and New Year.
What happens in the event of severe weather conditions?
We will make every effort to complete or reschedule collections but do reserve the right to suspend collections in the event of severe weather conditions or events beyond our control.
When will the bin be emptied?
Your collection arrangements will be confirmed on delivery of your bin.
What can I put into the bin?
You can put the following items in your Garden Waste bin:
- loose grass cuttings
- wood chippings
- hedge trimmings
- small branches (less than 100mm/4inches in diameter)
- cut flowers
- plant cuttings
Remember that these should be placed loose in the bin - please don't bag anything up.
You shouldn't put any of the following items in your Garden Waste bin:
- large branches (more than 100mm/4 inches in diameter)
- kitchen waste of any sort
- shredded paper
- animal waste
- bagged material
- inorganic material eg plastics
Can I put bagged garden waste into the bin?
No, all garden waste needs to be loose. All materials are shredded and bags would contaminate the compost.
What happens if I put the wrong things in the bin?
The bin will not be emptied and the collectors will leave you a bin hanger to indicate why. You will need to remove any items not on the list from the bin and put the bins out again for your next collection. The lid on your bin needs to be closed so it can be collected quickly and cleanly.
Can I put out additional waste with the bin?
No, we will only be able to take garden waste that is in the bin. Any additional waste put out by the side of the bin, for example in bags or boxes, will not be taken. If you find that you regularly have more garden waste than fits into the bin, we can provide a second bin at an additional charge.
Can I put fruit and vegetable peelings, teabags and eggshells in the bin?
No. Our current composting facilities are unable to take these items.
We suggest you compost these in a Home Compost bin which are available at very low prices from East Sussex County Council; telephone: 01273 482323 or visit www.eastsussex.gov.uk.
Are there any weight restrictions for the garden waste bins?
The maximum load is 100kg. As a general rule if the bin is too heavy to push then we won't be able to collect it.
Where do I need to leave the bin for collection?
You need to leave the bin at the edge of your property within one metre (three feet) of the boundary between your property and the public highway, clearly visible and unobstructed for our contractors to collect. We need it to be put out by 7am on the day of collection, which is when our contractors will start collecting them.
I will have difficulty moving a full bin to the edge of my property and require assistance. Can I still participate in the scheme?
Garden waste needs to be loose in the bins and can be very heavy.
All properties requiring assistance will need to be assessed and approved before collections commence. Properties that receive assistance with their Twin Bins will not automatically qualify for an assisted garden waste collection.
Residents who require assistance need to contact us on 01424 451077 or email firstname.lastname@example.org to discuss your individual requirements.
What do I do if the bins are not emptied when they've been put out?
If your bin is not emptied, despite being correctly presented, the quickest and easiest way of letting us know is to call us on 01424 451077. For us to return we need you to report any missed collections on the day of collection or the following working day. Unfortunately if it is reported after this time we cannot send our crew back.
If your bin was not presented on the boundary of your property or it was contaminated with incorrect materials, you will need to wait for your next collection.
What happens to the compost after it has been made? Can we buy it back?
The compost material is used to make various grades of soil conditioner which is used in the landscaping industry and for crop growing. This is available to purchase at the Pebsham Household Waste and Recycling site, off Bexhill Road.
I don't think I'll produce enough garden waste to fill the bin every fortnight. Can I share a bin with a neighbour?
If you want to share a bin with a neighbour, that's fine, but we will need one property to collect the bin from and invoice. This is a good way to spread the cost of the bins if you aren't producing that much garden waste.
What happens if my brown bin is damaged or stolen?
Please contact us on 01424 451077 or email email@example.com and we will arrange for a replacement bin to be provided. Hastings Borough Council reserves the right to charge for lost or damaged bins.
Are the bins microchipped?
Yes, this is to ensure that only residents who have paid for the scheme receive collections.
- Book a bulky waste collection
- Report a missed bin collection
- Pink recycling bags for assisted collections
- Bins - deliver, exchange, remove
- Clinical Collections - collect, missed or cancel
- Bins - request assisted collection
Got a question about waste and recycling?01424 451077
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