Complaints

The purposes of the processing
Personal data we collect
Sensitive (special category) personal data we collect
Who we are
The contact details of our data protection officer
The lawful basis for processing personal data
The lawful basis for processing special category personal data
Relevant legislation
The legitimate interests for the processing
Who we share your data with
Transfers of personal data to any third countries or international organisations
How long we keep your personal data
Your rights
Your right to withdraw consent
Your obligation to provide the personal data
The existence of automated decision-making, including profiling
Your right to lodge a complaint with a supervisory authority

The purposes of the processing

Managing complaints. 

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Personal data we collect

• Names
• Addresses
• Email address
• Phone number

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Sensitive (special category) personal data we collect

Not applicable.

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Who we are

Hastings Borough Council
Muriel Matters House
Hastings
East Sussex
TN34 3UY

Tel:  01424 451066

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The contact details of our data protection officer

Data Protection Officer
Hastings Borough Council
Muriel Matters House
Hastings
East Sussex
TN34 3UY

Contact our data protection officer.

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The lawful basis for processing personal data

Legal obligation: the processing is necessary for us to comply with the law.

Public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.

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The lawful basis for processing special category personal data

Not applicable. 

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Relevant legislation 

Local Government Act 1974.

Common Law.

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The legitimate interests for the processing

Not applicable.

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Who we share your data with

We do not routinely share personal data related to Complaints.

The only exception to this is if you make a formal complaint to the Local Government Ombudsman about how we have handled your complaint.  In this case we may be required to pass on details of how we have handled your case, including any correspondence between us and yourself.

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Transfers of personal data to any third countries or international organisations

Any contracts with providers who might host personal information abroad have appropriate clauses to ensure adequate technical and organisational security measures are in place.

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How long we keep your personal data

For information about how long we keep your personal data, please refer to our data retention policy.

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Your rights

You can find out more about each of your rights on our Your privacy page.      

You can ask for access to the information we hold on you.

You can ask to change information you think is inaccurate.

You can ask to limit what we use your personal data for.

You can object to us processing your personal data.

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Your right to withdraw consent

Not applicable.

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Your obligation to provide the personal data

Individuals must supply their name and contact details so that we can investigate their complaint.

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The existence of automated decision-making, including profiling

Not applicable.

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Your right to lodge a complaint with a supervisory authority

The Information Commissioner is the UK's independent body set up to uphold information rights.

If you would like to know more about your rights under the Data Protection law, and what you should expect from us, visit the Information Commissioner's website.

If you have any concerns regarding our privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 or 01625 545 745
Email: casework@ico.org.uk

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