How can I make a claim?
How to make a claim
If wish to only submit a claim for Council Tax Reduction, then please print and complete the form at the following link:
It is very important that you read the claim form fully before filling in any of the details.
What we need to know
When you make a claim we'll ask:
- you to tell us about all of your income, household, savings and capital
- for certain supporting documentation
When you make your claim for council tax reduction we need all your contact details to enable us to contact you quickly about any aspect of it.
What you will need to supply us with
We need you to supply us with the following:
- Current telephone number (landline and/or mobile)
- Current e-mail address
If you do not provide an e-mail address there may be a delay in applying the reduction to your Council Tax. When you supply us with an e-mail address you should monitor your e-mail account frequently. You should also advise us if your telephone number or e-mail details change so our records can be updated.
Supporting documents that we need to see
When you make a claim the form must be fully completed and all the supporting documents should be supplied.
A full list of the required documents is available on the claim form.
To help you further we have listed below a brief summary of what is required:
Proof of identification
All proof of ID documents must be originals, we can't accept photocopies. You will need to provide two per person. Valid forms of ID include your passport, driving licence or birth certificate.
National Insurance number
You can still make a claim if you or your partner don't have a National Insurance number or can't find your National Insurance card, or a document such as a P60, P45 or benefit entitlement letter. We can contact the Department for Work and Pensions to get this information - but it may delay the processing of your claim.
Income and capital savings
All income & capital/savings documents that are provided to us in person with your claim form should be originals.
- Evidence of income (earned income or other benefits)
- State benefits: a letter of your entitlement or your payment book
- Universal Credit: screenshots of your entitlement from your online journal
- Earned income: the most recent consecutive payslips - five weekly, three if paid fortnightly or two if paid monthly
- Self-employed: detailed accounts to show your income and expenditure
- Any other income: Official documents confirming the date payment started how much you will receive and frequency you are paid
- Proof of capital, savings and investments
Proof of rent
- A current tenancy agreement
- A rent book
- A letter from your landlord
How to submit your claim form
Before submitting please ensure you have completed the form fully, signed and dated it, and have all of the required supporting documentation.
Due to the Covid-19 Coronavirus outbreak the Community Contact Centre is closed so you can not provide any application forms directly as we cannot prioritise forms provided in this way.
Instead you may:
- scan the application form along with all supporting documents, and email it to the revenues & benefits service, or
- photograph all pages of the form, and all supporting documents, using a smart phone, tablet or other device and email the document to the revenues & benefits service
The email address to send the application form and documents to is: firstname.lastname@example.org.
If you are unable to email documents in a drop-box will be available at the Tourist Information Centre but providing forms and documentation this way may cause delays, and we cannot guarantee the safety of personal documents left unattended.
Please do not post your claim form, and documentation to us as it may get lost or delayed in the post.
Benefit claims can't normally be backdated, so it's very important that you supply your fully completed claim form and any supporting documents as possible.
Council tax reduction
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