How can I make a claim?
How to make a claim
If you are claiming Council Tax Reduction only please complete the below claim form:
It is very important that you read the claim form carefully (from front to back) before filling in any of the details.
What we need to know
When you make a claim we'll ask:
- you to tell us about all of your income, household, savings and capital
- for certain supporting documentation.
When you make your benefit claim we need all your contact details to enable us to contact you quickly about any aspect of your claim.
What you will need to supply us with
We need you to supply us with the following, a:
- Current telephone number (landline and/or mobile)
- Current e-mail address.
If you do not provide an e-mail address there may be a delay in paying any benefit. When you supply us with an e-mail address you should monitor your e-mail account frequently just in case we send you a message. You should also advise us if your telephone number/e-mail details change so our records are up to date.
Supporting documents that we need to see
When you make a benefit claim the form must be fully complete and all the supporting documents should be supplied.
A full list of the required documents is available on the benefit claim form.
To help you further we have listed below a brief summary of what is required:
Proof of identification
All proof of ID documents must be originals, we can't accept photocopies. You will need to provide two per person. Valid forms of ID include your passport, driving licence or birth certificate.
National Insurance number
You can still make a claim if you or your partner don't have a National Insurance number or can't find your National Insurance card, or a document such as a P60, P45 or benefit entitlement letter. We can contact the Department for Work and Pensions to get this information - but it may delay the processing of your claim.
Income and capital savings
All income & capital/savings documents that are provided to us in person with your benefit claim form should be originals.
- Evidence of income (earned income or other benefits)
- State benefits: a letter of your entitlement or your payment book
- Earned income: the most recent consecutive payslips - five weekly, three if paid fortnightly or two if paid monthly
- Self-employed: detailed accounts to show your income and expenditure
- Any other income: Official documents confirming the date payment started how much you will receive and frequency you are paid
- Proof of capital, savings and investments.
Proof of rent
- A current tenancy agreement
- A rent book
- A letter from your landlord.
How to submit your claim form
You will need to bring your fully completed claim form and supporting documents to our Contact Centre at:
A Customer Services Officer (CSO) will check your claim form and any supporting documents to ensure your claim is complete and can be processed quickly.
Benefit claims can't normally be backdated, so it's very important that you bring your fully completed claim form and any supporting documents to the Contact Centre as soon as possible.
Any proof/evidence documents you bring in with your claim form can be scanned by the CSO direct to our benefit system.
Please do not post your benefit claim form to us as it may get lost or delayed in the post. Unfortunately we cannot accept any benefit claim forms via e-mail.
Council Tax Reduction