Assisted collections

Assisted collections are provided for residents who genuinely cannot move their bins or sacks because of a medical condition, disability or temporary incapacity.

This is a limited support service. We carry out checks to make sure assistance is provided fairly and to households that genuinely need it.

Before applying, please make sure all of the following apply to your household:

• you are physically unable to move your bins or sacks to the collection point
• there is no other person living at the property who is reasonably able to help
• friends, family members or neighbours are not available to help
• your condition is either long term or temporarily supported by medical advice
• you understand we may ask for supporting evidence where needed
• you understand a council officer may visit your property to assess your application and access arrangements.

Providing false or misleading information may result in the assisted collection service being removed.

What an assisted collection includes

Our crews will collect containers from an agreed accessible point on your property and return them after emptying.

Crews cannot:

• enter your home, garage, shed or outbuildings
• unlock gates or move obstacles
• collect containers from unsafe or inaccessible locations.

You must make sure:

• gates are unlocked on collection day
• paths are clear and safe
• dogs or other hazards are secured
• containers are easy to access.

Assisted collections are not provided for:

• long driveways
• large properties
• convenience or personal preference
• being away from home on collection day
• bad weather
• temporary lifestyle changes or work commitments.

We regularly review assisted collections to make sure support is going to residents who genuinely need it.

You must tell us if your circumstances change and you no longer need the service.

If you meet the criteria above, you can apply for an Assisted Collection.