Household Support Fund

• The purposes of the processing
• Personal data we collect
• Sensitive (special category) personal data we collect
• Who we are
• The contact details of our data protection officer
• The lawful basis for processing personal data
• The lawful basis for processing special category personal data
• Relevant legislation
• The legitimate interests for the processing
• Who we share your data with
• Transfers of personal data to any third countries or international organisations
• How long we keep your personal data
• Your rights
• Your right to withdraw consent
• Mailing list
• Your obligation to provide the personal data
• The existence of automated decision-making, including profiling
• Your right to lodge a complaint with a supervisory authority

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The purposes of the processing

Since October 2021 the UK Government has been making funds available to the County Councils and Unitary Authorities in England to support those most in need with the rising cost of living via the Household Support Fund. East Sussex County Council has been allocating Hastings Borough Council shares of the funding they receive to distribute locally to support households most in need with the rising cost of food, energy, and water bills.

To consider applications to the household support fund, and before any payment can be made to a household, we need to process your personal data to assess whether you are eligible to receive financial support.

We will carry out checks against our Revenues and Benefits system for verification purposes and to establish eligibility.

We may also carry out checks with the Department for Work and Pensions (DWP) for verification purposes and to establish eligibility.

We may request to see Utility Bills to confirm residency, the amount of arrears and/or liability for the payment.

We may request to see bank statements to confirm residency and also that the bank account details submitted during the application process belong to you.

We may request to see other financial documents such as proof of income and capital to establish your eligibility to the fund.

We will collect information about children and other adults in the household to determine the level of award that should be made. Also, to comply with management information that has been requested and is collected by the Department for Work and Pensions.

We will collect information about household members entitlement to disability benefits to comply with management information that has been requested and is collected by the Department for Work and Pensions.

We will collect information about pensioner household members to comply with management information that has been requested and is collected by the Department for Work and Pensions.

Information relating to your application may be sent to East Sussex County Council and DWP to allow us to carry out anti-fraud checks as well as to determine how well the scheme is performing.

We may also disclose information to third parties where it is necessary, either to comply with a legal obligation, or where permitted under data protection laws.

We will not share this data with other organisations or individuals outside of Hastings Borough Council for any other purpose.

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Personal data we collect

• Name
• Age
• Address
• Email address
• Phone numbers
• National Insurance number
• Benefit letters
• Utility bills
• Other financial documents
• Bank statements
• Bank account information
• Information regarding the number of children in the household
• Information regarding other adults in the household
• Household members’ entitlement to benefits and tax credits

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Sensitive (special category) personal data we collect

Not applicable.

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Who we are

Hastings Borough Council
Muriel Matters House
Hastings
East Sussex
TN34 3UY

Tel:  01424 451066

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The contact details of our data protection officer

Data Protection Officer
Hastings Borough Council
Muriel Matters House
Hastings
East Sussex
TN34 3UY

Contact our data protection officer.

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The lawful basis for processing personal data

Public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.

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The lawful basis for processing special category personal data

Not applicable.

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Relevant legislation 

Not applicable.

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The legitimate interests for the processing

Not applicable.

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Who we share your data with

Information relating to your application may be sent to East Sussex County Council and DWP to allow us to carry out anti-fraud checks as well as to determine how well the scheme is performing.

We may also disclose information to third parties where it is necessary, either to comply with a legal obligation, or where permitted under data protection laws.

Where you have consented, we may share your personal data with the Department of Work and Pensions, The Department for Levelling Up, Housing and Communities, or a company working on their behalf, to provide feedback on how this fund has helped you.

We will not share this data with other organisations or individuals outside of Hastings Borough Council for any other purpose.

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Transfers of personal data to any third countries or international organisations

Any contracts with providers who might host personal information abroad have appropriate clauses to ensure adequate technical and organisational security measures are in place.

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How long we keep your personal data

For information about how long we keep your personal data, please refer to our data retention policy.

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Your rights

You can find out more about each of your rights on our Your privacy page.

You can ask for access to the information we hold on you.

You can ask to change information you think is inaccurate.

You can ask to limit what we use your personal data for.

You can object to us processing your personal data.

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Your right to withdraw consent

Not applicable.

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Mailing list 

Not applicable.

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Your obligation to provide the personal data

If you do not supply the required personal data, you will not be able to receive support from the Household Support Fund.

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The existence of automated decision-making, including profiling

Not applicable.

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Your right to lodge a complaint with a supervisory authority

The Information Commissioner is the UK's independent body set up to uphold information rights.

If you would like to know more about your rights under the Data Protection law, and what you should expect from us, visit the Information Commissioner's website.

If you have any concerns regarding our privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 or 01625 545 745
Email: casework@ico.org.uk

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