RingGo phone parking payments

What is RingGo?

RingGo is a quick, easy to use mobile phone service, which lets you pay for your parking with a credit or debit card, rather than using cash at a machine.

When you park your car in an area featuring the RingGo service, you simply contact RingGo by smartphone app, calling, SMS or on-line, and pay for your parking by phone. With RingGo:

• You no longer need to carry change
• You don't have to visit a parking machine and
• You don't need to walk back with a parking ticket - Civil Enforcement Officers check which vehicles are parked with RingGo via their handheld units.

How do I register with RingGo?

You can pre-register with RingGo either by using the RingGo smartphone apps (downloadable free of charge either through your handset or from the relevant store) or online.

If you pre-register for the service you will be asked to provide:

• The number plate, colour and make of your vehicle
• Your payment card details

Alternatively you can register at the same time you want to park, either by using the RingGo apps or by calling the RingGo number which is 020 3046 0060.

Paying to park with RingGo

Once registered, RingGo recognises your mobile phone number and retrieves information you have given previously. This means that when you pay you only have to provide:

• The location code where you are parked. Each area offering RingGo has its own four or five digit location number. Each car park that offers RingGo will have signs with the location code. Alternatively they can be found online on the webpages for each car park.
• The length of time you want to park, and
• Your payment card 3 digit security code.

To see a video of how to register and pay with RingGo, please go to the link below and select the RingGo video: www.myRingGo.co.uk/howitworks

Parking with RingGo - Ways to pay

There are several ways to pay to park with RingGo:

• By smartphone app
• By calling the phone service
• By text message or
• Through the internet (either via a mobile or pc)
• By using RingGo's Corporate service

A valid RingGo transaction must be purchased with the correct vehicle registration, location and required parking time before leaving the vehicle in the car park.

Smartphone app

iPhone, Android, Windows phone, Blackberry 10 and Mozilla Firefox users can download a RingGo smartphone application (free of charge), through their handset or from the relevant store.

The app allows you to register for the service, locates your nearest RingGo zone, lets you manage your account and allows you to pay to park directly through the app.

Click on the links below to go the relevant website:

• iPhones handsets - Apple iTunes store
• Android handsets - Google play
• Windows handsets - Windows store.

Automated phone service

To use the automated phone service, you simply call the telephone number on the signs when you want to park. RingGo will remember you (by recognising your mobile phone number) and ask you to:

• Confirm the vehicle you want to park
• Confirm the location where you want to park
• Say how long you want to stay, and
• Provide the security code from your credit card

Text to park

You can use the quick and easy RingGo "text to park" option instead. So for instance, sending a message with "RingGo 17021 1h 867" to 81025 will park your nominated vehicle for up to 1 hour on St Margaret's Road, Hastings.

For details on how to set up the service for your particular location please see the myRingGo website - www.myRingGo.co.uk/texttopark

Internet options

If you have a phone with mobile internet access, you can use the myRingGo site to pay for your parking.

Simply login at www.myRingGo.co.uk/park and complete the details. Alternatively you can use the same link from a standard pc or other internet connected device.

RingGo Corporate

Companies that have employees that travel and park on business can set up a RingGo Corporate account.

This pre-paid account enables nominated employees to park quickly and easily with RingGo, avoiding the hassle of pay and claim parking for both employees and management.

For more information on all of these options, please see www.myRingGo.co.uk.

How much does RingGo cost?

There is no charge for registering with RingGo and no charge for downloading or using the RingGo smartphone applications.

From 4 April 2017 the 20p convenience fee will no longer be charged to use RingGo in the Hastings Borough Council car parks. 

Normal parking tariff charges apply and these will be shown on your monthly credit/debit card statement.

If you call RingGo, the number used is a geographic one, so you are charged the standard rate agreed with your mobile phone operator. Such calls are often included free within mobile phone packages, so if you receive a free "bundle of minutes", your call will usually be included within this.

If you use the RingGo "text to park" option, you will pay for the text message at your agreed operator rate. You will also pay a 10p charge for the summary text message (which you automatically receive), providing confirmation of your parking session details.

The optional parking session confirmation messages and reminder texts (alerting you when your session is about to run out), cost 10p per message.

Benefits of RingGo - extending your parking session

Unlike normal parking sessions, you can remotely top up your parking fee when you use RingGo. If you want to extend your stay, simply contact RingGo again and the service will ask you:

• How long you want to extend
• What your card security code is

The RingGo system automatically recognises that you have a parking session currently operating.

Can I get a VAT receipt?

If you need a VAT receipt for your RingGo parking session, you can view and print it online by logging in at www.myRingGo.co.uk.

If you provide us with your e-mail address, you can opt to receive a receipt automatically every time you park. Just login and add your email address into the Settings menu.

Location numbers

Please visit www.myRingGo.co.uk/whereitworks to see all the location numbers in your area and across the UK.

Can I transfer my current parking session to a different vehicle?

All standard RingGo parking sessions are non-transferable between vehicles, as per the operators rules and regulations.

If you have purchased a RingGo session for the wrong vehicle registration in error and realise within 15 minutes of the session being created, you can amend the active vehicle by the following methods:

1. Online from the RingGo Help Centre by using the 'Change vehicle(s) on session / permit' Popular Question.

2. By replying to any RingGo text message you have received or sending a new text to 81025 with the below syntax:

RingGo correct ABC123

(ABC123 is an example vehicle registration and wording will need to be replaced with the vehicle registration you wish to amend the active session to).

After the correct syntax has been received by RingGo within the allowed 15 minute window, we will amend your number plate for the current active session and send a reply text message to confirm the changes.

More information on RingGo

For general information about RingGo please visit www.myRingGo.co.uk.

If you have a specific question about how RingGo operates, please see www.myRingGo.co.uk/help which contains a lot of common queries.

Cobalt Telephone Technologies is a British-based company that has developed the RingGo service. We have been operating since 1997 and have been developing and managing innovative automated telephone and web-based solutions since this time. 
For more information please visit ringgo.co.uk/.