FOI request (FOIR-733185131)

Local authority complaints

Requested Tue 22 July 2025
Responded Wed 20 August 2025

Under the Freedom of Information Act 2000, I would like to request the following information held by your authority for the calendar years 2022, 2023, and 2024 (or the most recent available data):

1. Graffiti incidents

The number of graffiti reports received by the council from members of the public or council staff, regardless of whether they were resolved or actioned.

2. Damp and mould complaints

The number of complaints received by the council relating to damp and/or mould in residential properties within your area, including those passed to housing associations or ALMOs for resolution.

3. Littering enforcement

The number of Fixed Penalty Notices (FPNs) issued for littering offences.

4. Missed bin collections

The number of household missed bin collections reported, including general waste, recycling, or food waste incidents.

Please include reports made by residents and/or logged by contractors.

5. Community Protection Notices (CPNs)

The total number of CPNs issued by the council.

If available, please provide a breakdown by the type of behaviour or issue the notice was related to (for example, noise, graffiti, fly tipping, waste, nuisance).

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Response

1. Graffiti:

2022 - 1863

2023 - 1153

2024 - 972

2. Damp and Mould:

Hastings Borough Council completed a large scale voluntary transfer of its housing stock in 1996 and subsequently only has a relatively small residential portfolio which is used for temporary accommodation.

Housing Compliance and Enforcement team:

2022 – Information not held - Our System was amended in 2023 to specifically record Damp and Mould queries

2023 – 96

2024 - 80

3. Litter Enforcement:

2022 - 18 Litter FPNs, 1 Fly Tip FPN

2023 - 5 Litter FPNs

2024 - 4 Litter FPNs, 8 Fly Tip FPNs

4. Missed Bins:

2022 - 2831

2023 - 2104

2024 - 2763

5. Community Protection Notices (CPNs):

2022 - 25 CPNs issued for ASB issues, 3 CPNs issued for waste issues

2023 - 9 CPNs issued for ASB issues, 1 CPNs issued for waste issues

2024 - 6 CPNs issued for ASB issues, 2 CPNs issued for waste issues