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FOI request (FOIR-720660699)
Use of Direct Payments, Prepaid Cards, Cash and Voucher Schemes
Requested Thu 05 June 2025
Responded Wed 06 August 2025I am writing to submit a Freedom of Information (FOI) request regarding the council’s use of Direct Payments, prepaid cards, cash, and voucher options across services provided to Residents, Service Users, and Staff.
Please note that we previously submitted a similar FOI request in 2023. However, in line with GDPR and our internal data protection policies, we are now reviewing and updating our records to ensure that all information held is current and accurate. Therefore, we would appreciate your response to this updated request.
If you can complete the attachment, please complete and return the table below to this email address instead.
This request pertains to (but is not limited to) the following service areas:
· Direct Payments
· Client Financial Affairs (where the Council acts as Corporate Appointee or Property & Affairs Deputy)
· No Recourse to Public Funds
· Finance – Petty Cash Cards
· Care Agencies – In-house or External
· Adult or Children’s Social Care – Emergency Cards
· Household Support Payments
Section
Question
Response
Prepaid Card Info
Do you currently use a Prepaid card or other type of card provider? If so, what is the provider’s name?
Prepaid Card Info
What date does the current contract expire?
Prepaid Card Info
What is the name, E-Mail Address & phone number of the person and team that manages the Contract?
Prepaid Card Info
How much does each card cost?
Prepaid Card Info
How much do replacement cards cost?
Prepaid Card Info
What transaction costs are there and how much are they?
Client Bank Accounts
Do you manage individual bank accounts for your clients? If so, with whom?
Client Bank Accounts
Are these on a contract, and if so, what is the end date?
Direct Payment Managed Accounts
Does the Council use a third party to manage DP managed accounts? If so, who?
Direct Payment Managed Accounts
What services do they provide on behalf of the Council?
Direct Payment Managed Accounts
When does the contract end?
Direct Payment Managed Accounts
What is the name, email & phone number of the person/team managing the contract?
Direct Payment Managed Accounts
How much does each service cost?
Direct Payment Managed Accounts
What is the annual cost or upper limit to the Council?
Payroll Services
Does the Council offer payroll services for DP employers and employees?
Payroll Services
What is the name, email & contact number of the lead person/team?
Payroll Services
How many staff manage payroll?
Payroll Services
What is the annual cost to the Council for payroll staff?
Payroll Services
Cost Band (Select): £50k–£60k / £60k–£70k / £70k–£80k / £80k–£90k / Other
Outsourced Deputyship Services
Does the Council use a third party to manage Deputyship clients? If so, who?
Outsourced Deputyship Services
Does the Council use its own prepaid card provider to supply cards via outsourced partners?
Response
Please accept my apologies for the delay in responding.
Hastings Borough Council holds no information in respect of this request.
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Freedom of Information
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