FOI request (FOIR-535552874)

Local Government IT

Requested Mon 31 July 2023
Responded Thu 10 August 2023

Please can I request answers to the following questions. This is for public interest research to identify trends over time.

1. Please list the last two ITSM solutions utilised within your organisation since 2010 (not including the currently utilised solution).

Examples include ServiceNow, BMC, Ivanti, Marval, HPOV, Hornbill, Freshservice, and so on.

If the currently utilised solution has been in situ for this time, please state that.

2. Between what years were these in use?

3. What were the principal drivers behind the decision to change?

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Response

Hastings Borough Council holds no information in respect of this request.