FOI request (FOI-70071154)

Refuse collection

Requested Mon 12 March 2018
Responded Thu 29 March 2018

---

Response

Q1 -

2009-10 a) £734,638.19 b) £1,261,263.02

2010-11 a) £585,695.80 b) £1,142,744.92

2011-12 a) £603,186.84 b) £1,136,214.06

2012-13 a) £596,213.46 b) £1,139,855.57

2013-14 a) £219,093.94 b) £934,599.00

2014-15 a) £247,983.79 b) £1,121,512.03

2015-16 a) £131,087.36 b) £996,017.97

2016-17 a) £218,735.60 b) £1,008,915.79

Q2 - Domestic waste collections will either be multiple daily, daily, weekly or fortnightly. Recycling will be daily, weekly or fortnightly.

Q3 - Unable to filter whether it was a resident request or council request, for figures see below.

Q4 - Requests received for damaged bins

2009-10 no data available

2010-11 no data available

2011-12 no data available

2012-13 no data available

2013-14 Veolia and Kier – no data available for Veolia but Kier started July

2013 - 121

2014-15 - 193

2015-16 - 352

2016-17 - 482

2017 1st April- 23rd March 2018- Kier - 295

Q5 - Nil

Q6 -  We are unable to be specific, complaints are dealt with as a department as a whole, they are not filtered into refuse, recycling, or streets.

Complaints received – financial year:

2009-10 Veolia no data available

2010-11 Veolia no data available

2011-12 Veolia no data available

2012-13 Veolia no data available

2013-14 Veolia and Kier – no data available for Veolia but Kier started July:

2013 - 177

2014-15 - Kier 205

2015-16 - Kier 338

2016-17 - Kier 650

2017 - 1st April- 23rd March 2018- Kier 713