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FOI request (FOIR-817062067)
Back-Office Systems
Requested Tue 24 March 2026
Responded Wed 15 April 2026Please note that this request relates specifically to the software systems used by your Regulatory/Environmental/Planning Services teams for processing applications (commonly referred to as the “back-office system”).
Section A — Current System
1. What is the name of the back-office software system currently used by your planning service for processing planning applications?
(e.g. Idox Uniform, Agile Planning, DEF, Arcus, Northgate M3, BOPS, other)
Answer: ___________________________________________
2. What version of this software is currently in use?
Answer: ___________________________________________
3. How is the system hosted? Please select one:
[ ] On-premise (hosted on council servers)
[ ] Cloud-hosted by the software supplier
[ ] Cloud-hosted by a third-party provider
[ ] Other (please specify): ___________________________
4. What date did the current system go live at your authority?
Answer: ___________________________________________
5. Which of the following services or functions use the current back-office system? Please tick all that apply:
[ ] Planning application processing (householder)
[ ] Planning application processing (major)
[ ] Planning application processing (minor / other)
[ ] Planning enforcement
[ ] Planning appeals
[ ] Pre-application advice
[ ] Planning policy / local plan monitoring
[ ] Building control
[ ] Land charges
[ ] Tree preservation orders
[ ] Listed building consents
[ ] Conservation area consents
[ ] Environmental health
[ ] Licensing
[ ] Other (please specify): ___________________________
Section B — Contract and Costs6. What is the start date of the current contract?
Answer: ___________________________________________
7. What is the end date of the current contract (excluding any extension options)?
Answer: ___________________________________________
8. Does the contract include options to extend? If so:
(a) How many extension periods are available and of what duration?
Answer: ___________________________________________
(b) Have any extensions already been exercised?
[ ] Yes (please state how many and the revised end date): ___________________________
[ ] No
(c) What are the cost implications of each extension period? Is the extension at the same annual rate, or does the cost change?
Answer: ___________________________________________
9. What is the total contract value over the full contract term (Please set out costs for any extension periods separately)?
£: ___________________________________________
10. What is the current annual cost of the system to the authority? Please break down if possible:
(a) Annual licence / subscription fee: £___________________________
(b) Annual support and maintenance fee: £___________________________
(c) Annual hosting fee (if separate): £___________________________
(d) Any other recurring annual costs (please specify): £___________________________
11. Please provide a copy of the current contract (or most recent contract) between the authority and the back-office system supplier, including any schedules, service level agreements, and data processing agreements.
12. Please provide a copy of any variation agreements, change orders, or contract extension agreements that have been executed since the original contract was signed.
Section C — Procurement
13. How was the current contract procured? Please select one:
[ ] Open tender
[ ] Restricted procedure
[ ] Framework call-off (please specify which framework): ___________________________
[ ] Direct award
[ ] Other (please specify): ___________________________
14. Is a reprocurement or contract renewal currently planned or underway?
[ ] Yes — please provide the expected procurement timetable: ___________________________
[ ] No — please state when reprocurement is next expected: ___________________________
15. Has the authority undertaken any market testing, soft market testing, or preliminary market engagement in relation to the future procurement of planning back-office systems in the last 24 months?
[ ] Yes (please provide details or a copy of any published notice)
[ ] No
Section D — Project Delivery and Transition
16. Was the current back-office system delivered and go-live achieved on time against the originally agreed project timetable?
[ ] Yes
[ ] No — please state how long the project was delayed beyond the original go-live date: ___________________________
(e.g. 3 months, 6 months, over 12 months)
17. Was it necessary to run the previous back-office system and the new system simultaneously during the transition period (parallel running)?
[ ] Yes
[ ] No
If yes:
(a) How long did the parallel running period last? ___________________________
(b) What was the additional cost of maintaining the previous system during this period? £___________________________
(c) Were there any additional licence, hosting, or support fees payable to the previous supplier during parallel running? If so, how much? £___________________________
18. When the authority transitioned off the previous back-office system, did the previous supplier charge any exit fees, data extraction fees, or any other costs associated with the transition away from their system?
[ ] Yes
[ ] No
If yes:
(a) What was the total amount charged? £___________________________
(b) Please provide a breakdown of what the charges were for (e.g. data extraction, data migration support, early termination, licence wind-down): ___________________________
(c) Were these charges set out in the original contract, or were they imposed at the point of exit? ___________________________
Section E — Integration and Third-Party Access
19. Does the current system receive planning applications electronically from the Planning Portal via a direct feed / connector (sometimes referred to as the “1APP feed” or “Submit-a-Plan” connector)?
[ ] Yes
[ ] No — please describe how Planning Portal applications are received: ___________________________
20. Does the current system receive applications (whether planning, building control, licensing or any other) electronically from any source other than the Planning Portal?
[ ] Yes (please specify which sources): ___________________________
[ ] No
21. Has the authority received any request from a third-party submission platform (other than the Planning Portal) to integrate with or submit applications to your back-office system in the last 12 months?
[ ] Yes (please provide details of the request and the authority’s response)
[ ] No
22. Has the back-office system supplier indicated any restrictions on third-party platforms integrating with or submitting data to the system?
[ ] Yes (please provide details or a copy of any relevant correspondence)
[ ] No
Section F — Performance and Issues
23. Please provide a list of currently open / unresolved support tickets, issues, or service requests logged with the back-office system supplier as at the date of this request. For each, please provide:
(a) A brief description of the issue
(b) The date it was first reported
(c) The current status (e.g. open, in progress, awaiting supplier response)
(d) The priority or severity level assigned
24. How many support tickets or service requests have been logged with the back-office system supplier in the last 12 months?
Answer: ___________________________________________
25. Has the authority experienced any unplanned system outages or significant service disruptions in the last 12 months?
[ ] Yes — how many, and what was the total downtime? ___________________________
[ ] No
26. Has the authority formally escalated any performance, service, or contractual issue with the back-office system supplier in the last 24 months?
[ ] Yes (please provide details or a copy of any relevant correspondence)
[ ] No
Section G — Digital Planning Programme and Open Digital Planning
27. Is the authority a member of, or participant in, the Open Digital Planning (ODP) programme (formerly known as the RIPA / BOPS / PlanX programme)?
[ ] Yes — please state when the authority joined and in what capacity (e.g. funded council, pathfinder, associate member): ___________________________
[ ] No
28. How much funding has the authority received from MHCLG (or its predecessor departments) for digital planning programmes in total, and for each programme or grant individually? Please list each programme, the amount received, and the period it covered:
(e.g. RIPA funding, Local Digital Fund, PropTech Innovation Fund, ODP pathfinder funding, Planning Software Improvement Fund, or any other MHCLG digital/planning technology grant)
(a) Programme name: ___________________________ Amount received: £___________________________ Period: ___________________________
(b) Programme name: ___________________________ Amount received: £___________________________ Period: ___________________________
(c) Programme name: ___________________________ Amount received: £___________________________ Period: ___________________________
(d) (Please continue on a separate sheet if necessary)
Total MHCLG digital planning funding received: £___________________________
29. For each programme or grant listed in question 28, how much of the funding has been spent to date, and on what? Please provide a breakdown by programme:
(a) Programme name: ___________________________ Amount spent to date: £___________________________
Brief description of what the funding was spent on: ___________________________
(b) Programme name: ___________________________ Amount spent to date: £___________________________
Brief description of what the funding was spent on: ___________________________
(c) (Please continue on a separate sheet if necessary)
[ ] Not applicable — the authority has not received any MHCLG digital planning funding
Response
Notice of Refusal
Disclosure of information relating to ICT systems, infrastructure and security constitutes a security risk as it would leave the Council's computer assets more vulnerable to a malicious hacking attack.
This means that disclosure would:
• Make the Council more vulnerable to crime (Section 31)
• Risk harming the systems on which the day-to-day business of the Council relies (Section 43)
Section 31 (Law Enforcement) Section 31(1)(a) states that information is exempt if its disclosure is likely to prejudice the prevention or detection of crime. ICO guidance states that this can be used to protect information on a public authority's systems which would make it more vulnerable to crime.
This exemption can be used by a public authority that has no law enforcement function:
• To protect the work of one that does
• To withhold information that would make anyone, including the public authority itself, more vulnerable to crime
The crime in question would be a malicious attack on the Council's computer systems. Since the disclosure of the withheld information would make the Council's systems more vulnerable to such crime, the exemption is engaged.
The exemption is subject to the public interest test. There is an overwhelming public interest in keeping the Council's computer systems secure which would be served by non-disclosure.
This outweighs the public interest in accountability and transparency that would be served by disclosure.
Section 43 (Commercial Interests) Section 43(2) states that information is exempt if its disclosure would, or would be likely to, prejudice the commercial interests of any person (including the public authority holding it).
Disclosure of information relating to ICT systems, infrastructure and security puts the council at risk of a malicious hacking attack. This would compromise the Council's ability to provide its services and carry out 'business-as-usual' should our systems be compromised. Were our systems to be compromise, the cost of a system recovery would be detrimental to the Council's commercial interests.The exemption is subject to the public interest test. There is an overwhelming public interest in keeping the Council's computer systems secure which would be served by non-disclosure.
This outweighs the public interest in accountability and transparency that would be served by disclosure.
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