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FOI request (FOIR-811791685)
Stage 1 complaints categories
Requested Fri 13 March 2026
Responded Wed 22 April 20261. Please set out the categories used by the Council to record which service area, and which aspect of each service area, Stage 1 complaints are about.
2. Please provide the total number of Stage 1 complaints received in each category, in each of the following financial years:
· 2021/2022;
· 2022/2023;
· 2023/2024;
· 2024/2025;
· 2025/2026 to date.
Please provide the data in response to question (2) in an editable electronic format (such as an Excel or CSV file) to allow for easier analysis.
Response
Waste/Recycling
2021 – 2022 – 169
2022 – 2023 – 165
2023 – 2024 – 144
2024 – 2025 – 208
2025 – 2026 - 187
Environmental/Licensing
2021 – 2022 – 24
2022 – 2023 – 29
2023 – 2024 – 25
2024 – 2025 – 24
2025 – 2026 - 31
Revenues and Benefits
2021 – 2022 – 67
2022 – 2023 – 79
2023 – 2024 – 47
2024 – 2025 – 61
2025 – 2026 - 54
Planning
2021 – 2022 – 36
2022 – 2023 – 42
2023 – 2024 – 40
2024 – 2025 – 30
2025 – 2026 - 37
Housing
2021 – 2022 – 56
2022 – 2023 – 44
2023 – 2024 – 57
2024 – 2025 – 51
2025 – 2026 - 52
Estates
2021 – 2022 – 3
2022 – 2023 – 0
2023 – 2024 – 0
2024 – 2025 – 4
2025 – 2026 - 5
Leisure
2021 – 2022 – 15
2022 – 2023 – 17
2023 – 2024 – 11
2024 – 2025 – 9
2025 – 2026 - 12
Wardens
2021 – 2022 – 13
2022 – 2023 – 11
2023 – 2024 – 23
2024 – 2025 – 21
2025 – 2026 - 18
Contact Centre
2021 – 2022 – 10
2022 – 2023 – 21
2023 – 2024 – 13
2024 – 2025 – 10
2025 – 2026 - 8
Parking
2021 – 2022 – 26
2022 – 2023 – 15
2023 – 2024 – 14
2024 – 2025 – 16
2025 – 2026 - 19
Parks and Gardens
2021 – 2022 – 30
2022 – 2023 – 32
2023 – 2024 – 27
2024 – 2025 – 12
2025 – 2026 - 24
Community Safety
2021 – 2022 – 5
2022 – 2023 – 2
2023 – 2024 – 0
2024 – 2025 – 6
2025 – 2026 - 4
Legal
2021 – 2022 – 2
2022 – 2023 – 6
2023 – 2024 – 2
2024 – 2025 – 2
Information Technology
2021 – 2022 – 0
2022 – 2023 – 2
2023 – 2024 – 0
2024 – 2025 – 3
2025 – 2026 - 1
Democratic Services
2021 – 2022 – 5
2022 – 2023 – 1
2023 – 2024 – 0
2024 – 2025 – 2
2025 – 2026 - 1
Human Resources
2021 – 2022 – 3
2022 – 2023 – 4
2023 – 2024 – 3
2024 – 2025 – 1
2025 – 2026 - 2
East Sussex County Council (Highways/schools)
2021 – 2022 – 36
2022 – 2023 – 41
2023 – 2024 – 47
2024 – 2025 – 39
2025 – 2026 - 43
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