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FOI request (FOIR-695682166)
Payment Solutions Used by Your Authority
Requested Thu 13 March 2025
Responded Wed 09 April 2025I am submitting this request under the Freedom of Information Act to gather information on payment solutions used by your authority.
Our council is reviewing alternatives to our current Capita/Access Pay Suite Solution, which supports all our inbound and outbound payment processing and integrations across various service areas.
To assist in our review, could you please provide the following details:
1. The name(s) of the payment solution provider(s) your authority uses for:
a. Online payments (that is, websites to allow payment).
b. In-person payments (that is, card machines at council offices or leisure centres).
c. Telephone payments (that is, automated or agent-assisted payments).
d. Direct Debit processing.
e. Any other payment processing solutions used within your authority.
2. Would you recommend these solutions based on your experience?
3. A relevant contact within your organisation who could discuss these solutions further.
We believe sharing insights on payment solutions would be beneficial to local authorities, and we would be happy to share our experiences in return.
Response
Notice of Refusal
Disclosure of information relating to ICT systems, infrastructure and security constitutes a security risk as it would leave the Council's computer assets more vulnerable to a malicious hacking attack. This means that disclosure would:
• Make the Council more vulnerable to crime (Section 31)
• Risk harming the systems on which the day-to-day business of the Council relies (Section 43)
Section 31 (Law Enforcement)
Section 31(1)(a) states that information is exempt if its disclosure is likely to prejudice the prevention or detection of crime. ICO guidance states that this can be used to protect information on a public authority's systems which would make it more vulnerable to crime. This exemption can be used by a public authority that has no law enforcement function:
• To protect the work of one that does
• To withhold information that would make anyone, including the public authority itself, more vulnerable to crime
The crime in question would be a malicious attack on the Council's computer systems. Since the disclosure of the withheld information would make the Council's systems more vulnerable to such crime, the exemption is engaged.
The exemption is subject to the public interest test. There is an overwhelming public interest in keeping the Council's computer systems secure which would be served by non-disclosure. This outweighs the public interest in accountability and transparency that would be served by disclosure.
Section 43 (Commercial Interests)
Section 43(2) states that information is exempt if its disclosure would, or would be likely to, prejudice the commercial interests of any person (including the public authority holding it).
Disclosure of information relating to ICT systems, infrastructure and security puts the council at risk of a malicious hacking attack.
This would compromise the Council's ability to provide its services and carry out 'business-as-usual' should our systems be compromised. Were our systems to be compromise, the cost of a system recovery would be detrimental to the Council's commercial interests.
The exemption is subject to the public interest test. There is an overwhelming public interest in keeping the Council's computer systems secure which would be served by non-disclosure. This outweighs the public interest in accountability and transparency that would be served by disclosure.
Freedom of Information
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