FOI request (FOIR-686353131)

Parking Complaints Data

Requested Mon 10 February 2025
Responded Thu 13 March 2025

I am writing to request information under the Freedom of Information Act 2000 regarding parking complaints received by Hastings Borough Council.

lease could you provide the following details:

1. The total number of parking-related complaints received by the council in the last 12 months (from 10th February 2024 to 10th February 2025).

2. A breakdown of complaints by category, if available (for example, illegal parking, residential permit issues, parking enforcement concerns, misuse of disabled bays, and so on).

3. The number of complaints that resulted in enforcement action or penalties.

If some of this data is not available, please provide what you can within the cost limit. If the request exceeds cost limitations, I would appreciate any advice on refining it to stay within limits.

>I would prefer to receive this information in electronic format (Excel or CSV, if possible). If the information is already published, please provide a link to the relevant data.

Response

Please accept my apologies for the delay in responding.

Hastings Borough Council deals with off-street parking (car parks). On-street parking is dealt with by East Sussex County Council, please visit their website for further information:

https://www.eastsussex.gov.uk

1. 13

2.

3x parking on pavements

2x penalty charge notices (PCN)

6x payments at machines

1x wrong registration number entered

1x parking permit

3. Zero

Hastings Borough Council has a separate appeals process if a customer wishes to challenge a PCN. Further information can be found on our website:

https://www.hastings.gov.uk/parking/