FOI request (FOIR-659552008)

Council disrepair and tenant services

Requested Mon 04 November 2024
Responded Thu 21 November 2024

I am making this request under the Freedom of Information Act 2000 regarding spending on disrepair claims and tenant services from 1st November 2023 to 1st November 2024.

Please provide the following information:

1. Total expenditure by the council on legal disrepair claims during this period.

2. The total compensation paid directly to tenants living in disrepair.

3. A monthly breakdown of tenant boiler breakdown reports and repairs for:

a. November 2023

b. December 2023

c. January 2024

d. February 2024

4. The average wait time for addressing a boiler breakdown from the time of the initial report to full resolution during each of these months.

If you categorise boiler issues or disrepair claims differently within your data, please include definitions or clarifications to help interpret these figures.

If full data is not available, please provide what is accessible and a timeline for the missing information.

Response

Hastings Borough Council completed a large scale voluntary transfer of its housing stock in 1996 and now only has a relatively small housing portfolio which is used for temporary accommodation.

We have had no legal disrepair claims.

We do not hold reports on boiler breakdowns and repairs. Boiler issues are prioritised for an urgent response and where possible addressed within 24 hours.