FOI request (FOIR-627527950)

Public Toilet Complaints

Requested Tue 02 July 2024
Responded Fri 12 July 2024

I am writing to request information under the Freedom of Information Act 2000. The purpose of this request is to gather data on complaints received by your council regarding public toilets.

Specifically, I am seeking information on the following:

1. The total number of complaints received by the council about public toilets for each of the past five years (from 2020 to 2024).

2. A breakdown of these complaints by category, indicating the nature of the complaint (for example, cleanliness, maintenance issues, safety concerns, accessibility, and so on).

3. Identification of the public toilet facilities (name and location) that have received the highest number of complaints within this period.

4. Any actions or measures taken by the council in response to these complaints.

5. How often each public toilet is cleaned.

Response

1. 149 - Please see the attached spreadsheet.

2. Please see the attached spreadsheet.

3. Please see the attached spreadsheet.

4. As soon as report is received it is investigated by an officer immediately, to see if it is a a defect or cleansing issue. If safety/health related, it is dealt with as an emergency within 2 hours. If the report is regarding general wear and tear of a building it is inspected and then based on what is required it will be locked for maintenance. All complaints are treated following the corporate 10-day response time, however the majority are contacted with 24-hours.

5. Each facility is twice per day apart from the two attended sites that are done throughout the opening times.