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FOI request (FOIR-579544475)
ITSM software
Requested Mon 22 January 2024
Responded Fri 09 February 2024I am writing to you to submit a Freedom of Information (FOI) request regarding your ITSM software.
To facilitate the process, we would be grateful if you could please confirm receipt of this email and respond to the questions below:
1. Number of employees
2. Number of IT staff
3. Current ITSM solution
4. Cloud or on-premise
5. If on-premise, do you have a cloud migration strategy
6. If yes, please share more details, including budget allocation
7. Number of licenses
8. Length of contract
9. Contract expiry date
10. Contract review date
11. Annual cost of contract
12. Total cost of contract
13. Person responsible for the software and their contact details
14. Person responsible for any future projects on reviewing or replacing the software and their contact details
Response
1. Number of employees - 350
2. Number of IT staff - 10
3. Current ITSM solution - REFUSED
4. Cloud or on-premise - REFUSED
5. If on-premise, do you have a cloud migration strategy - REFUSED
6. If yes, please share more details, including budget allocation - REFUSED
7. Number of licenses - 6
8. Length of contract - 3 Years
9. Contract expiry date - February 2027
10. Contract review date - December 2026
11. Annual cost of contract - REFUSED
12. Total cost of contract - REFUSED
13. Person responsible for the software and their contact details - Head of Information Technology, 01424 451066
14. Person responsible for any future projects on reviewing or replacing the software and their contact details - Head of Information Technology, 01424 451066
NOTICE OF REFUSAL
Disclosure of information relating to ICT systems, infrastructure and security constitutes a security risk as it would leave the Council's computer assets more vulnerable to a malicious hacking attack. This means that disclosure would:
• Make the Council more vulnerable to crime (Section 31)
• Risk harming the systems on which the day-to-day business of the Council relies (Section 43)
Section 31 (Law Enforcement)
Section 31(1)(a) states that information is exempt if its disclosure is likely to prejudice the prevention or detection of crime. ICO guidance states that this can be used to protect information on a public authority's systems which would make it more vulnerable to crime. This exemption can be used by a public authority that has no law enforcement function:
• To protect the work of one that does
• To withhold information that would make anyone, including the public authority itself, more vulnerable to crime
The crime in question would be a malicious attack on the Council's computer systems. Since the disclosure of the withheld information would make the Council's systems more vulnerable to such crime, the exemption is engaged.
The exemption is subject to the public interest test. There is an overwhelming public interest in keeping the Council's computer systems secure which would be served by non-disclosure. This outweighs the public interest in accountability and transparency that would be served by disclosure.
Section 43 (Commercial Interests)
Section 43(2) states that information is exempt if its disclosure would, or would be likely to, prejudice the commercial interests of any person (including the public authority holding it).
Disclosure of information relating to ICT systems, infrastructure and security puts the council at risk of a malicious hacking attack.
This would compromise the Council's ability to provide its services and carry out 'business-as-usual' should our systems be compromised. Were our systems to be compromise, the cost of a system recovery would be detrimental to the Council's commercial interests.
The exemption is subject to the public interest test. There is an overwhelming public interest in keeping the Council's computer systems secure which would be served by non-disclosure. This outweighs the public interest in accountability and transparency that would be served by disclosure.
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Freedom of Information
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