FOI request (FOIR-554818371)

CRM and CMS Platform

Requested Mon 16 October 2023
Responded Thu 26 October 2023

Under the Freedom of Information Act 2000, I kindly request information regarding the Customer Relationship Management (CRM) and Content Management System (CMS) platforms used by your council.

1. CRM Platform Information:

a. What CRM platform does your council currently use?

b. When is the contract end date for the CRM platform?

c. When was the CRM contract last re-tendered?

d. Could you please provide the contract value for the CRM platform? Please note that invoices exceeding £5,000 are required to be accessible to the public.M/p>

e. Is there an intent to release a tender for CRM platforms in the foreseeable future? If so, kindly provide an estimated time line or relevant details.

2. CMS Platform Information:

a. What CMS platform does your council currently use?

b. When is the contract end date for the CMS platform?

c. When was the CMS contract last re-tendered?

d. Could you please provide the contract value for the CMS platform? Please note that invoices exceeding £5,000 are required to be accessible to the public.

e. Is there an intent to release a tender for CMS platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details.

Response

1a.

Notice of Refusal

Disclosure of information relating to ICT systems, infrastructure and security constitutes a security risk as it would leave the Council's computer assets more vulnerable to a malicious hacking attack. This means that disclosure would:

• Make the Council more vulnerable to crime (Section 31)

• Risk harming the systems on which the day-to-day business of the Council relies (Section 43)

Section 31 (Law Enforcement)

Section 31(1)(a) states that information is exempt if its disclosure is likely to prejudice the prevention or detection of crime. ICO guidance states that this can be used to protect information on a public authority's systems which would make it more vulnerable to crime. This exemption can be used by a public authority that has no law enforcement function:

• To protect the work of one that does

• To withhold information that would make anyone, including the public authority itself, more vulnerable to crime

The crime in question would be a malicious attack on the Council's computer systems. Since the disclosure of the withheld information would make the Council's systems more vulnerable to such crime, the exemption is engaged.

The exemption is subject to the public interest test. There is an overwhelming public interest in keeping the Council's computer systems secure which would be served by non-disclosure. This outweighs the public interest in accountability and transparency that would be served by disclosure.

Section 43 (Commercial Interests)

Section 43(2) states that information is exempt if its disclosure would, or would be likely to, prejudice the commercial interests of any person (including the public authority holding it).

Disclosure of information relating to ICT systems, infrastructure and security puts the council at risk of a malicious hacking attack.

This would compromise the Council's ability to provide its services and carry out 'business-as-usual' should our systems be compromised. Were our systems to be compromise, the cost of a system recovery would be detrimental to the Council's commercial interests.

The exemption is subject to the public interest test. There is an overwhelming public interest in keeping the Council's computer systems secure which would be served by non-disclosure. This outweighs the public interest in accountability and transparency that would be served by disclosure.

1b. Contract is annual rolling

1c. 2014

1d. Costs are part of a wider contract that is not just CRM

1e. No

2a. In-house system

2b. Not applicable

2c. Not applicable

2d. Not applicable

2e. No