FOI request (FOIR-552370037)

Policies used for compensation payments following a complaint

Requested Fri 06 October 2023
Responded  Tue 10 October 2023

One of the remedies that the Ombudsman suggests as a result of complaints that are upheld is that compensation/redress payments should be made to the complainant.

Please provide copies of any internal documents or policies used by the council when deciding how much compensation/redress should be made to members of the public following complaints they have made.

Response

Hastings Borough Council has no such policy.