FOI request (FOIR-516173382)

IT Service Management information

Requested Tue 16 May 2023
Responded Thu 08 June 2023

Good day FOI team, please can I request answers to the following questions.

1. What IT Service Management (ITSM) platform are you currently using?

2. When is your current ITSM platform contract due for renewal?

3. Who (if there is one) is your current supplier of professional and managed services for your ITSM platform?

4, How many user licences do you have for your ITSM platform?

5. Who is the principal contact for IT Services within your organisation?

Response

1. Quest KACE

2. February 2024

3. Information not held

4. 6

5. Head of Information Technology, Tel: 01424 451066