FOI request (FOIR-438253043)

Enterprise Application

Requested Wed 20 July 2022
Responded Fri 29 July 2022

The information I am requesting is regarding the software contracts that the organisation uses, for the following fields.

A. Enterprise Resource Planning Software Solution (ERP)

B. Primary Customer Relationship Management Solution (CRM)

C. Primary Human Resources (HR) and Payroll Software Solution

D. Primary corporate Finance Software Solution

For each contract:

1. Name of Supplier: Can you please provide me with the software provider for each contract?

2. The brand of the software: Can you please provide me with the actual name of the software? Please do not provide me with the supplier name again please provide me with the actual software name.

3. Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included? Please also list the software modules included in these contracts.

4. Number of Users/Licenses: What is the total number of user/licenses for this contract?

5. Annual Spend: What is the annual average spend for each contract?

6. Contract Duration: What is the duration of the contract? Please include any available extensions within the contract.

7. Contract Start Date: What is the start date of this contract? Please include month and year of the contract.

8. Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract.

9. Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed.

10. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract.

Response

A. Enterprise Resource Planning Software Solution (ERP)

A1. Unit 4

A2. Unit 4 Business World On!

A3. Software as a Service

A4. Company licence

A5. The average annual ERP spend for our current contract (April 18 - March 23) is £155,089, split equally with our partners Rother District Council.

A6. The total length of the current contract will have been five years, from April 2018 to March 2023.

A7. The Contract Start Date was 28 April 2019.

A8. The expiry date of this contract is 27 April 2023.

A9. The review date would normally be around 2 years before the contract expiry date in order to allow time to research and compare with other solutions, evaluate all choices and if applicable, migrate to new one. We are likely to keep this system for a minimum of 7 years but we may decide to keep it longer. With regret, we feel it would be misleading to give even an indication.

A10. Kit Wheeler, Chief Accountant, email: kit.wheeler@hastings.gov.uk, tel: 01424 451066

B. Primary Customer Relationship Management (CRM) Solution

B1. Granicus

B2. GovService

B3. Software as a Service

B4. Company licence

B5. £77,929

B6. Annual Rolling

B7. 05/2015

B8. 05/2023

B9. 03/2023

B10. Mark Bourne, Head of Information Technology, email: HeadofIT@hastings.gov.uk, tel: 01424 451066

C. Our ERP (Detailed in A) includes HR and Payroll.

D. Our ERP (Detailed in A) includes Finance.