FOI request (FOIR-425943433)

Mail

Requested Mon 30 May 2022
Responded Tue 05 July 2022

1. How many Council Tax dwellings total is your Council(s) responsible for?

2. What is the total amount you spend on postage a year?

3. Which postal supplier do you use for sending physical post?

4. Do you use franking machines or PPI envelopes in your post room?

5. If you use franking machines, who is the manufacturer of your franking machines?

6. Do you currently use hybrid mail to send letters?

If Yes:

a. What percentage of your total postal volumes (question 1) are sent via hybrid mail?

b. what is the name of your hybrid mail supplier?

c. What framework did you use to procure hybrid mail?

d. When was the contract signed?

e. What is the duration (term) of the contract?

7. Do you currently use a Web Portal or App for some or all of your resident communications?

If Yes:

a. Who is the supplier of your Web Portal or App technology?

b. When did you first implement your Web Portal or App technology?

c. How many residents have registered to use your Web Portal or App?

d. How many letters a year are currently being sent via your Web Portal or App?

8. Do you currently use email to communicate with your residents?

If Yes:

a. Who supplies your email service?

b. How many emails do you send to residents a year?

c. What is the cost of each email communication?

9. Do you currently use SMS to communicate with your residents?

If Yes:

a. Who supplies your SMS service?

b. How many SMS do you send to residents a year?

c. What is the cost of each SMS communication?

10. Who has responsibility for digital transformation in your organisation?

11. Who is responsible for your post room?

12. Who is the Director of IT in your organisation?

13. Who is the procurement manager responsible for print and post solutions in your organisation?

Response

1. How many Council Tax dwellings total is your Council(s) responsible for?

Answer: 44,004 properties are currently banded for council tax

2. What is the total amount you spend on postage a year?

Answer: Financial year 2021-22 - £166,765.35

3. Which postal supplier do you use for sending physical post?

Answer: Royal Mail

4. Do you use franking machines or PPI envelopes in your post room?

Answer: We use Franking Machines and PPI Envelopes

5. If you use franking machines, who is the manufacturer of your franking machines?

Answer: Pitney Bowes

6. Do you currently use hybrid mail to send letters?

Answer: Yes

a. What percentage of your total postal volumes (question 1) are sent via hybrid mail?

Answer: Information not held

b. What is the name of your hybrid mail supplier?

Answer: CFH Docmail Limited

c. What framework did you use to procure hybrid mail?

Answer: East Sussex Procurement Hub

d. When was the contract signed?

Answer: December 2017

e. What is the duration (Term) of the contract?

Answer: 3 years, this is a rolling contract

7. Do you currently use a Web Portal or App for some or all of your resident communications?

Answer: No

8. Do you currently use email to communicate with your residents?

Answer: Yes - See question 6

9. Do you currently use SMS to communicate with your residents?

Answer: No

10. Who has responsibility for digital transformation in your organisation?

Answer: Stephen Dodson, sdodson@hastings.gov.uk

11. Who is responsible for your post room?

Answer: Verna Connolly, vconnolly@hastings.gov.uk

12. Who is the Director of IT in your organisation?

Answer: Mark Bourne, headofit@hastings.gov.uk

13. Who is the procurement manager responsible for print and post solutions in your organisation?

Answer: Verna Connolly, vconnolly@hastings.gov.uk