FOI request (FOIR-393702050)

Chief Data Officers

Requested Mon 17 January 2022
Responded Tue 08 March 2022

Please may you provide me with responses to the following questions:

1. Do you currently employ a Chief Data Officer in your Local Authority? (If yes go to Q2, if no go to Q5.)

2. Is this person male or female?

3. What is the salary range for this post?

4. Who does the Chief Data Officer report to?

5. If no, Is this something you will be considering in the next 3 years?

6. Do you believe the demand for data insight and analysis has increased in your Local Authority since the start of the COVID-19 Pandemic?

7. Do you believe the demand for data insight and analysis within your organisation is currently at its highest level?

8. For each the financial years 2017/18, 2018/19, 2019/20, 2020/21, and 2021/22, please detail the number of enquiries for all council services received via the website/web form, mobile app, telephone/call- centre, and community contact centre.

9. What is the job title of the person responsible for data governance in your local authority?

10. What is the job title of the person responsible for the data strategy in your local authority?

11. Do you agree/disagree with the statement 'Data is the local authority's most valuable asset'?

12. Do you agree/disagree with the statement 'The speed of being able to carry out data analysis will become more important over the next 18 months'?

Response

Please accept my apologies for the delay in responding.

1. No

2. Not applicable

3. Not applicable

4. Not applicable

5. Information not held

6. Information not held - This is not a request for recorded information.

7. Information not held - This is not a request for recorded information.

8. The figures supplied below are based on Firmstep statistics only.

2017/18

Website/Web form: 18,651

Mobile App: Not Applicable

Telephone/Call-Centre: 9,208

Community Contact Centre: 100,292

2018/19

Website/Web form: 27,6227

Mobile App: Not Applicable

Telephone/Call-Centre: 16,062

Community Contact Centre: 90,313

2019/20

Website/Web form: 29,416

Mobile App: Not Applicable

Telephone/Call-Centre: 13,610

Community Contact Centre: 81,823

2020/21

Website/Web form: 32,298

Mobile App: Not Applicable

Telephone/Call-Centre: 9,492

Community Contact Centre: 80,656

2021/22 (Year to date)

Website/Web form: 30,198

Mobile App: Not Applicable

Telephone/Call-Centre: 7,880

Community Contact Centre: 66,951

9. Head of IT

10. Head of IT

11. Information not held - This is not a request for recorded information.

12. Information not held - This is not a request for recorded information.