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  • Freedom of Information
  • Requests and responses by date
    • FOI request (FOIR-377626291)

      Council house repairs

      Requested Wed 10 November 2021
      Responded Tue 16 November 2021

      1. How many properties are owned (tenanted and leasehold) by your local authority (please provide the date 'at' for this figure)?

      2. How much did your local authority spend on responsive repairs and maintenance (including on the blocks and estates they're situated on) in 2020/21?

      3. Please supply me with a summary of the first TEN complaints received in 2020/21 regarding maintenance issues in council owned properties (tenanted and leasehold).

      A non-exhaustive list of the types of maintenance issues I am looking for is given at the end of this email. However, any complaint related to disrepair of private and communal spaces is of interest.

      Please include in each of the ten complaint summaries:

      a. The address of the property (street name, part of the city)

      b. The exact wording of the complaint received by the occupant and/or a brief summary - For example, 'major flooding in kitchen has inundated all rooms on the ground floor'

      For each of the ten complaints, please redact potentially identifying information to avoid running into S.40 exemptions.

      NOTE: Even if council-owned properties/complaints are managed by a contracted-out third-party provider, the complaints data is considered to be 'held' by your council under the Freedom of Information Act. Therefore, S.12 should not apply.

      Non-exhaustive list of maintenance-related issues to illustrate what I am looking for:

      Major flooding

      Fire hazards

      Total loss of, or major fault with, electricity supply

      Unsafe electricity fittings

      Gas leak

      Blocked mains drains, soil pipe or sole WC Heating and/or hot water loss

      Heating and/or hot water loss

      Failure of lift

      Failure of warden alarm/call system

      Roof leaks resulting in serious internal flooding

      Plumbing leaks that cannot be contained

      External doors or windows not closing or locking

      Breaches of security to external doors or windows

      Failure of fire alarm system

      Sole or only accessible WC not flushing

      Damaged communal floor covering presenting immediate trip hazard

      Failure of door entry system

      Failure of physically handicapped assistance equipment

      Total loss of water

      Minor plumbing leaks or defects

      Blocked drains, sinks, basins, bath, toilet

      Defective cistern or overflow

      Minor electrical faults

      Roof leaks

      Graffiti

      Failure of entry phone

      Faulty extractor fan

      Faulty communal TV aerial

      Damage to stair treads, hand rails or banister

      General joinery repairs

      Broken doors, floors and windows

      Repairs to fences bordering road/footpath

      Repairs/cleaning of gutters and down pipes

      Repairs to kitchen fittings

      Repairs to plaster work

      Dripping/leaking taps or shower units

      Other minor plumbing repairs

      >Repairs to tiling

      Easing doors and windows

      Defective flooring


      Response

      Information not held

      Hastings Borough Council does not own any housing stock. This was transferred to 1066 Housing Association (now Optivo) in 1996 as part of a Large Scale Voluntary Transfer (LSVT).

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