FOI request (FOIR-377626291)

Council house repairs

Requested Wed 10 November 2021
Responded  Tue 16 November 2021

1. How many properties are owned (tenanted and leasehold) by your local authority (please provide the date 'at' for this figure)?

2. How much did your local authority spend on responsive repairs and maintenance (including on the blocks and estates they're situated on) in 2020/21?

3. Please supply me with a summary of the first TEN complaints received in 2020/21 regarding maintenance issues in council owned properties (tenanted and leasehold).

A non-exhaustive list of the types of maintenance issues I am looking for is given at the end of this email. However, any complaint related to disrepair of private and communal spaces is of interest.

Please include in each of the ten complaint summaries:

a. The address of the property (street name, part of the city)

b. The exact wording of the complaint received by the occupant and/or a brief summary - For example, 'major flooding in kitchen has inundated all rooms on the ground floor'

For each of the ten complaints, please redact potentially identifying information to avoid running into S.40 exemptions.

NOTE: Even if council-owned properties/complaints are managed by a contracted-out third-party provider, the complaints data is considered to be 'held' by your council under the Freedom of Information Act. Therefore, S.12 should not apply.

Non-exhaustive list of maintenance-related issues to illustrate what I am looking for:

Major flooding

Fire hazards

Total loss of, or major fault with, electricity supply

Unsafe electricity fittings

Gas leak

Blocked mains drains, soil pipe or sole WC Heating and/or hot water loss

Heating and/or hot water loss

Failure of lift

Failure of warden alarm/call system

Roof leaks resulting in serious internal flooding

Plumbing leaks that cannot be contained

External doors or windows not closing or locking

Breaches of security to external doors or windows

Failure of fire alarm system

Sole or only accessible WC not flushing

Damaged communal floor covering presenting immediate trip hazard

Failure of door entry system

Failure of physically handicapped assistance equipment

Total loss of water

Minor plumbing leaks or defects

Blocked drains, sinks, basins, bath, toilet

Defective cistern or overflow

Minor electrical faults

Roof leaks

Graffiti

Failure of entry phone

Faulty extractor fan

Faulty communal TV aerial

Damage to stair treads, hand rails or banister

General joinery repairs

Broken doors, floors and windows

Repairs to fences bordering road/footpath

Repairs/cleaning of gutters and down pipes

Repairs to kitchen fittings

Repairs to plaster work

Dripping/leaking taps or shower units

Other minor plumbing repairs

>Repairs to tiling

Easing doors and windows

Defective flooring

Response

Information not held

Hastings Borough Council does not own any housing stock. This was transferred to 1066 Housing Association (now Optivo) in 1996 as part of a Large Scale Voluntary Transfer (LSVT).