FOI request (FOIR-377626291)
Council house repairs
Requested Wed 10 November 2021
Responded Tue 16 November 2021
1. How many properties are owned (tenanted and leasehold) by your local authority (please provide the date 'at' for this figure)?
2. How much did your local authority spend on responsive repairs and maintenance (including on the blocks and estates they're situated on) in 2020/21?
3. Please supply me with a summary of the first TEN complaints received in 2020/21 regarding maintenance issues in council owned properties (tenanted and leasehold).
A non-exhaustive list of the types of maintenance issues I am looking for is given at the end of this email. However, any complaint related to disrepair of private and communal spaces is of interest.
Please include in each of the ten complaint summaries:
a. The address of the property (street name, part of the city)
b. The exact wording of the complaint received by the occupant and/or a brief summary - For example, 'major flooding in kitchen has inundated all rooms on the ground floor'
For each of the ten complaints, please redact potentially identifying information to avoid running into S.40 exemptions.
NOTE: Even if council-owned properties/complaints are managed by a contracted-out third-party provider, the complaints data is considered to be 'held' by your council under the Freedom of Information Act. Therefore, S.12 should not apply.
Non-exhaustive list of maintenance-related issues to illustrate what I am looking for:
Total loss of, or major fault with, electricity supply
Unsafe electricity fittings
Blocked mains drains, soil pipe or sole WC Heating and/or hot water loss
Heating and/or hot water loss
Failure of lift
Failure of warden alarm/call system
Roof leaks resulting in serious internal flooding
Plumbing leaks that cannot be contained
External doors or windows not closing or locking
Breaches of security to external doors or windows
Failure of fire alarm system
Sole or only accessible WC not flushing
Damaged communal floor covering presenting immediate trip hazard
Failure of door entry system
Failure of physically handicapped assistance equipment
Total loss of water
Minor plumbing leaks or defects
Blocked drains, sinks, basins, bath, toilet
Defective cistern or overflow
Minor electrical faults
Failure of entry phone
Faulty extractor fan
Faulty communal TV aerial
Damage to stair treads, hand rails or banister
General joinery repairs
Broken doors, floors and windows
Repairs to fences bordering road/footpath
Repairs/cleaning of gutters and down pipes
Repairs to kitchen fittings
Repairs to plaster work
Dripping/leaking taps or shower units
Other minor plumbing repairs
>Repairs to tiling
Easing doors and windows
Information not held
Hastings Borough Council does not own any housing stock. This was transferred to 1066 Housing Association (now Optivo) in 1996 as part of a Large Scale Voluntary Transfer (LSVT).
Freedom of Information