FOI request (FOIR-345165489)

Urgent repairs

Requested Mon 28 June 2021
Responded  Tue 06 July 2021

I would like you to confirm what repairs to council housing the council would define as falling into 'urgent' and 'emergency' categories. If you have a document or list outlining what kind of repairs fall into these two categories, I would like you to provide me with a copy.

If the council does not have its own definitions for 'urgent' and 'emergency' repairs, I would appreciate you outlining how the council decides what constitutes an 'emergency' or 'urgent' repair.

Alternatively, if the council uses other definitions for repairs of varying urgency, I would appreciate you providing me with details of these.

For both the 'urgent' and 'emergency' repair categories, I would like you to provide me with the council's target time window (in days, or where shorter, in hours) for delivering the repair.

I would like the data returned in a spreadsheet format preferably, but if this is not possible a word document is fine.

Response

Hastings Borough Council does not own any social housing, they are all owned and managed by Registered Providers (housing associations). The 2 biggest ones in this area are Optivo and Orbit. They manage and deal with their own repairs.