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FOI request (FOIR-341475493)
R&B IT Systems
Requested Fri 11 June 2021
Responded Mon 25 October 2021I am researching the usage of software for the processing of Revenues and Benefits across UK councils, and would therefore appreciate a response under the Freedom of Information Act to the following:· What Revenues & Benefits IT system does the council use?· Is the system hosted on premise, or in the cloud? If on premise, does the council intend to move the Revenues & Benefits system to the cloud in the next 3 years?· Is the council in a shared service scheme for Revenues & Benefits? If so with which other council(s)?· What is the annual software charge payable to the current Revenues & Benefits system provider with regard to:- License fees- Support fees- Hosting fees· When did the current contract commence?· When will the current contract expire?· Will the council re-tender for the Revenues & Benefits system when the contract expires, or in the case of an annual rolling contract, in the next 2 years?· Who is responsible for Revenues & Benefits (please provide Name and Job Title)?· How many council staff use the system on a daily basis?
Response
Please accept my apologies for the delay in responding, the department that held the requested information have been dealing with all COVID-19 business grants which has taken priority over day to day duties.
· What Revenues & Benefits IT system does the council use?
Answer: NEC Software Solutions
· Is the system hosted on premise, or in the cloud?
Answer: In the Cloud
· Is the council in a shared service scheme for Revenues & Benefits? NO If so with which other council(s)?
Answer: N/A
· What is the annual software charge payable to the current Revenues & Benefits system provider with regard to:
Answer: License fees: £10,514 - Support fees: £85,722 - Hosting fees : £55,000
· When did the current contract commence?
Answer: November 2019
· When will the current contract expire?
Answer: November 2023
· Will the council re-tender for the Revenues & Benefits system when the contract expires, or in the case of an annual rolling contract, in the next 2 years?
Answer: Not Known
· Who is responsible for Revenues & Benefits (please provide Name and Job Title)?
Answer: Peter Grace, Assistant Director Financial Services and Revenues
· How many council staff use the system on a daily basis?
Answer: 50 - 60
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