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    • FOI request (FOIR-341475493)

      R&B IT Systems

      Requested Fri 11 June 2021
      Responded Mon 25 October 2021

      I am researching the usage of software for the processing of Revenues and Benefits across UK councils, and would therefore appreciate a response under the Freedom of Information Act to the following: 
       
      ·       What Revenues & Benefits IT system does the council use?
      ·       Is the system hosted on premise, or in the cloud?  If on premise, does the council intend to move the Revenues & Benefits system to the cloud in the next 3 years? 
      ·       Is the council in a shared service scheme for Revenues & Benefits? If so with which other council(s)?
      ·       What is the annual software charge payable to the current Revenues & Benefits system provider with regard to:
      -    License fees 
      -    Support fees 
      -    Hosting fees 
      ·       When did the current contract commence? 
      ·       When will the current contract expire?
      ·       Will the council re-tender for the Revenues & Benefits system when the contract expires, or in the case of an annual rolling contract, in the next 2 years? 
      ·       Who is responsible for Revenues & Benefits (please provide Name and Job Title)?
      ·       How many council staff use the system on a daily basis? 

      Response

      Please accept my apologies for the delay in responding, the department that held the requested information have been dealing with all COVID-19 business grants which has taken priority over day to day duties. 

      · What Revenues & Benefits IT system does the council use?

      Answer: NEC Software Solutions

      · Is the system hosted on premise, or in the cloud?

      Answer: In the Cloud

      · Is the council in a shared service scheme for Revenues & Benefits? NO If so with which other council(s)?

      Answer: N/A

      · What is the annual software charge payable to the current Revenues & Benefits system provider with regard to:

      Answer: License fees: £10,514 - Support fees: £85,722 - Hosting fees : £55,000

      · When did the current contract commence?

      Answer: November 2019

      · When will the current contract expire?

      Answer: November 2023

      · Will the council re-tender for the Revenues & Benefits system when the contract expires, or in the case of an annual rolling contract, in the next 2 years?

      Answer: Not Known

      · Who is responsible for Revenues & Benefits (please provide Name and Job Title)?

      Answer: Peter Grace, Assistant Director Financial Services and Revenues

      · How many council staff use the system on a daily basis?

      Answer: 50 - 60

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