FOI request (FOIR-331477768)

Software contracts

Requested Tue 04 May 2021
Responded  Thu 12 August 2021

The information I am requesting is regarding the software contracts that the organisation uses, for the following fields:

A. Enterprise Resource Planning Software Solution (ERP)

B. Primary Customer Relationship Management Solution (CRM)

C. Primary Human Resources (HR) and Payroll Software Solution

D. The organisation's primary corporate Finance Software Solution

For each, please provide:

1. Name of Supplier: Can you please provide me with the software provider for each contract?

2. The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again, please provide me with the actual software name.

3. Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included. Please also list the software modules included in these contracts.

4. Number of Users/Licenses: What is the total number of user/licenses for this contract?

5. Annual Spend: What is the annual average spend for each contract?

6. Contract Duration: What is the duration of the contract? Please include any available extensions within the contract.

7. Contract Start Date: What is the start date of this contract? Please include month and year of the contract.

8. Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract.

9. Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed.

10. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

Response

Please accept my apologies for the delay in responding.

ERP System:

1. Unit4

2. Unit4 Business World On!

3. All aspects of Finance and HR

4. Site Licence

5. Unit4 - £158,863 split equally with our partners

6, 7, 8 and 9. Unit4 - Rolling contract for Software as a service (SAAS) commencing April 2019 with an option to extend for a further two years (which has been taken up in April 2020 and April 2021). Contact expires 27th April 2022. No fixed contract review date at this time.

10. Peter Grace, Assistant Director Financial Services and Revenues, email: pgrace@hastings.gov.uk, tel: 01424 451066

CRM System:

1. Granicus

2. govService and govDelivery

3. SaaS - modules are govService and govDelivery

4. Site licence

5. £64,372

6. Annual Rolling

7. 13/11/2014

8. 19/05/2022

9. January 2022

10. Peter Grace, Assistant Director Financial Services and Revenues, email: pgrace@hastings.gov.uk, tel: 01424 451066