This website uses cookies to give you a better experience. For more information on why we use cookies, please read our cookie policy
Accept cookies
Skip to main content
Hastings Online logo
A-Z
Home | Help | Privacy | Log in to My Hastings | Jobs Email alerts Hastings council Instagram Hastings council twitter feed Hastings council facebook page
  • My council
  • Freedom of Information
  • Requests and responses by date
  • FOI request (FOIR-260334861)

    Customer Relationship Management (CRM) system

    Requested Tue 13 October 2020
    Responded  Wed 28 October 2020

    I am currently conducting research for a Masters Degree in Computing, and kindly request you respond to the questions below, under the Freedom of Information Act.

    1. Do you use a CRM in your Council?

    2. Please confirm what platform or product is used?

    3. Please provide me with a copy of any review reports or audits you have undertaken in relation to your Customer Relationship Management (CRM) system.

    4. If you do not have a CRM, please send me any review reports or audit reports undertaken on whatever system you use to record, track and monitor queries from members of the public.

    5. Please provide me with copies of the annual report on complaints trends and responses from 2018 to date or a url which points me to these reports.


    Response

    1. Yes

    2. Granicus

    3. Information not held

    4. Not applicable

    5. Please see attached.

    Attachments

    • FOIR-260334861_FOIR-260334861_1-HBC_Closed_Cases_Analysis.pdf
  • Freedom of Information

    Contact

    Got a question about freedom of information? 

    Contact us


    Comments

    The content on this page is the responsibility of our Council's Information Officer.

    Can't find what you're looking for? Try our A - Z

    Spotted an issue with this page? Tell us

A-Z of services

  • Services beginning with A
  • Services beginning with B
  • Services beginning with C
  • Services beginning with D
  • Services beginning with E
  • Services beginning with F
  • Services beginning with G
  • Services beginning with H
  • Services beginning with J
  • Services beginning with L
  • Services beginning with M
  • Services beginning with N
  • Services beginning with P
  • Services beginning with R
  • Services beginning with S
  • Services beginning with T
  • Services beginning with U
  • Services beginning with V
  • Services beginning with W
  • Hastings Museum and Art Gallery website
  • Visit 1066 Country website
  • Email alerts Hastings council Instagram Hastings council twitter feed Hastings council facebook page

Accessibility statement

Contact us

© 2003 - 2023 Hastings Borough Council.
Unless otherwise stated these pages are copyright protected.
All rights reserved.