FOI request (FOIR-215585337)

Digital Platform

Requested Tue 09 June 2020
Responded Tue 23 June 2020

I wanted to find out more information about your organisations Digital Platform. Please see below a list of questions that hopefully you can help me with.

1. Chatbots

a. Do you have any plans to deliver Citizen facing AI chatbot functionality?

b. If so, when would you want this to be available?

c. Who is the head of Customer Services or Citizen engagement or equivalent?

d. Who is the CIO or Head of IT?

e. Do you have any plans to deliver Employee facing AI chatbot functionality?

f. If so, when would you want this to be available?

g. Who would be responsible for that?

2. Virtual Appointments

a. Are you planning on Standardising virtual appointments for all departments, e.g. housing, planning etc?

b. If so, when would you want this to be available?

c. Who would be responsible for that?

Response

1. Chatbots:

a. No

b. Not Applicable

c. V Connolly

d. M Bourne

e. No

f. Not Applicable

g. Not Applicable

2. Virtual Appointments:

a. No

b. Not Applicable

c. Not Applicable