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    • FOI request (FOIR-122413255)

      Void Properties

      Requested Mon 03 June 2019
      Responded Tue 18 June 2019

      1. On average, how many days does it take for you to turnaround a void property?

      2. What percentage of repairs and maintenance jobs do you complete within the first appointment?

      3. As of 1st June 2019, how many Fire Risk Assessments are overdue?

      4. In relation to your property repairs and maintenance, what is your tenant satisfaction percentage?

      5. On average, how many repairs and maintenance jobs does each of your operatives complete per day?


      Response

      Q1 - Normally one week

      Q2 - We do not carry out repairs at the first appointment as we normally have to visit the property and decide what action is required. Only if there is an emergency such as a flood would works be carried out at first visit.

      Q3 - None

      Q4 - We do not record customer satisfaction records on repairs.

      Q5 - Information not held, this is completed by our contractor.

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