FOI request (FOIR-122413255)

Void Properties

Requested Mon 03 June 2019
Responded Tue 18 June 2019

1. On average, how many days does it take for you to turnaround a void property?

2. What percentage of repairs and maintenance jobs do you complete within the first appointment?

3. As of 1st June 2019, how many Fire Risk Assessments are overdue?

4. In relation to your property repairs and maintenance, what is your tenant satisfaction percentage?

5. On average, how many repairs and maintenance jobs does each of your operatives complete per day?

Response

Q1 - Normally one week

Q2 - We do not carry out repairs at the first appointment as we normally have to visit the property and decide what action is required. Only if there is an emergency such as a flood would works be carried out at first visit.

Q3 - None

Q4 - We do not record customer satisfaction records on repairs.

Q5 - Information not held, this is completed by our contractor.