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FOI request (FOIR-115147942)
Information Tech Documents
Requested Tue 23 April 2019
Responded Tue 07 May 2019I wish to submit a request for some of the organisation's information around the internal plans and strategy documents around ICT.
The ICT documents I require is the 2019 - Onwards. If any of the documents is for example 2017-2020 please make sure that this is the 2019 version of the document. Or the most recent update.
I wish to obtain the following documents:
1. ICT/IM&T/IS Strategy- The IT department strategy or plans, highlights their current and future objectives.
2. ICT Org Chart- A visual document that present the structure of the IT department, please include name and job titles. If this can't be sent please work towards a structure with job titles.
3. ICT Annual or Business Plan- Similar to the ICT strategy but is more annually focused.
4. ICT Capital Programme/budget- A document that shows financials budget on current and future projects.
If some of these documents are not valid, please state when the 2019 ICT documents are planned to be published.
Please do get back to me if you have further questions or feedback.
Response
1. Hastings Borough Council's ICT Strategy is expressed as a set of key strategic threads as follows:
A. Customer First
• Optimising how we work to provide a customer led experience
• Using the customer to design the service
• Right first time (reduced avoidable contact)
• Channel shift (self service) • Automated end-to-end processes
• Fully transactional website
B. Back Office Efficiency
• Drive out back office efficiencies and improve working practices
• Providing ICT systems and processes that maximise back office efficiency
• Enabling staff to choose when , where and how they work, accessing systems at the most appropriate place
• Making the most of our ICT investments
• Shared working opportunities - collaborate where it makes sense to do so
C. Finance and Asset Management.
• Predicting replacement cycles
• Looking at financing options for our investments in ICT
D. Governance
• Legal compliance, responsibility, usage and safeguards
• Data protection
• Information security
• Information management
• PSN accreditation
E. Operating Systems, Hardware and Software
• Providing a modern, resilient, robust and energy efficient ICT infrastructure
• Providing the right devices
F. Support and Maintenance
• Support Services
• Business as usual Our new Transformation strategy is currently being revised and is expected to be completed in the Summer.
2.
Head of Information Technology
|-----Programmer/Analyst
|-----Programmer/Analyst
|-----Programmer/Analyst
|-----Programmer/Analyst
|-----Digital Communications Manager
|-----Web Content Editor
|-----Infrastructure and Support Team Leader
|-----Infrastructure and Support Engineer
|-----Infrastructure and Support Engineer
|-----Infrastructure and Support Technician
|-----Infrastructure and Support Technician
|-----Infrastructure and Support Technician
3. Our focus in 2019/20 is:
a. Microsoft 365
b. Cisco Telephony Upgrade/Refresh
c. Channel Shift - Increase Self-Service
d. ICT for the implementation of a Street Cleansing DSO
e. ICT for the implementation of new Household Waste Contract
4. We do not have a Capital Programme for ICT.
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