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FOI request (FOIR-112964392)
FOI - ITSM
Requested Mon 08 April 2019
Responded Thu 18 April 2019I am currently doing some research into IT Service Management trends in the UK public sector. Could you kindly provide me with the below information about your organisation:1. What software product(s) are you using to manage your IT Service Management (e.g. Landesk, ServiceNow, Cherwell, Hornbill etc.)?
2. Who is your current vendor?
3. When does the contract with your current service desk provider end?
4. How much does your current ITSM service desk tool cost annually?
5. When will you be looking to review your current service desk tool?
Response
Q1 - Kace
Q2 - Quest
Q3 - 31/01/2020
Q4 - £4591.86
Q5 - October 2019
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