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  • Freedom of Information
  • Requests and responses by date
    • FOI request (FOIR-105170571)

      Various

      Requested Fri 08 February 2019
      Responded Fri 08 March 2019

      I am currently conducting research for a Masters Degree in Computing, and kindly request you respond to the questions below, under the Freedom of Information Act.

      If you cannot provide an answer to one question, please state so and respond to the others.

      Q1. What is the full official name of the Authority?

      Q2. How large is the Authority in terms of population?

      Q3. How large is the Authority in terms of geographical boundaries?

      Q4. How many information systems / databases does the Authority use?

      Q4a. How many of those are stand-alone (i.e. do not interact with any other information system)?

      Q4b. How many of those interact with at least one other system (e.g. using API calls)?

      Q5. What services are provided to Residents by the Authority (e.g. Taxi Licensing, Waste, Education, Planning Applications, etc.) Q6a. Does the Authority have an online portal for Residents?

      Q7b. What is the uptake by residents as a percentage within the authority?

      Q7. What percentage of services in Q4 are accessible to Residents online using Single Sign On (SSO) on the portal?

      Q8. What was the Authority’s annual spend for 2017-18?

      Q9. What was the Authority’s annual spend for 2017-18 for software licensing?

      Q10. What was the Authority’s annual spend for 2017-18 for payroll of employees, agency staff, and contractors?

      Q11. Does the Authority use a Customer Relationship Management (CRM) System?

      (if Yes answer Q12 ad Q14, if No answer Q13) Q12. If the Authority has a CRM system:

      Q12a. When did the CRM system go Live?

      Q12b. How long did the implementation take?

      Q12c. What were the main obstacles encountered to the implementation? (See "CRM Challenges" below, please state all that apply) Q13. If the Authority does not have a CRM system:

      Q13a. Has the implementation of a CRM ever been considered?

      Q13b. If Yes to Q13a., what were the reasons for not proceeding? (See "CRM Challenges" below, please state all that apply) Q13c. Has the implementation of a CRM ever been planned or undertaken, but subsequently abandoned?

      Q13d. If Yes to Q13c., what were the reasons for the failure of the project? (See "CRM Challenges" below, please state all that apply) Q14. Is the CRM centred around Residents or Properties?

      CRM Challenges

      Integration of different data sources into a single system Training users to effectively use the solution Participation of different departments within the authority Integration with existing back-office applications Promoting Usage Funding Other (please specify)


      Response

      Q1 - Hastings Borough Council

      Q2 - 90000

      Q3 - 29.72 square kilometres

      Q4 - 12 Major Systems, Numerous Minor Systems

      Q4a - 3

      Q4b - 9

      Q5 - Environmental Health, Business Licensing, Housing Register, Homelessness, Planning, Planning Policy, Waste, Street Cleansing, Council Tax, Housing Benefits, Business Rates, Allotments, Beach Chalets, Electoral Registration, Off Street Car Parks, Estates Management, Parks and Gardens, Burials and Cremations

      Q6a - Yes

      Q6b - This is currently 60%

      Q7 - Please see https://my.hastings.gov.uk/MyServices for a list of all available online services

      Q8 - £17,789,715.93 Net

      Q9 - £587,522.40

      Q10 -.£11,742,721.55

      Q11 - Yes

      Q12. If the Authority has a CRM system:

      Q12a - May 2015

      Q12b - Hastings Borough Council are still adding services and interactions.

      Q12c - Integration with existing back-office applications

      Q13 - If the Authority does not have a CRM system:

      Q13a - Not Applicable

      Q13b - If Yes to Q13a., what were the reasons for not proceeding? (See "CRM Challenges" below, please state all that apply)

      Q13c - Not Applicable

      Q13d - Not Applicable

      Q14 - Residents

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