FOI request (FOI225926)

Software Products

Requested Tue 17 October 2017
Responded  Tue 17 October 2017

I am currently doing some research into IT Service Management trends in the UK public sector. Could you kindly provide me with the below information about your organisation:

1. What software product(s) are you using to manage your IT Service Management (e.g. Landesk, ServiceNow, Cherwell, Hornbill etc.)?
2. When does the contract with your current service desk provider end?
3. How much does your current ITSM service desk tool cost annually?
4. When will you be looking to review your current service desk tool?

Response

1. Hastings Borough Council use a Dell KACE Systems Management Appliance. This is an IT Inventory, Asset Management and Service Desk platform. 2. September - December (Q3) 2018/19 Financial Year 3. No annual fee 4. September - December (Q3) 2018/19