FOI request (FOI-69932047)

I would be grateful if you would be able assist with the following queries regarding your enforcement agent arrangements.

First, please can you confirm whether or not the Council operated an internal Enforcement Agent team for Council Tax, National Non-Domestic Rates, Housing Benefit overpayments, or any combination of the three, during the 2016/2017 financial year?

If so, please can you answer the following four questions, all in reference to the 2016/2017 financial year?

1. How many staff were employed in your internal enforcement agent team for Council Tax, NNDR and Housing Benefit Overpayments by FTE?
2. Which IT platform does your internal enforcement agent team use?
3. What percentage of the Enforcement Agent fees charged by your internal team has been successfully collected?
4. Of the monies passed to your internal enforcement agent team for collection, what percentage has been successfully collected in relation to each of Council Tax, NNDR and Housing Benefit overpayments?