FOI request (FOI-69555892)

Under the Freedom of Information Act, please could you provide me with information about the following:

• the number of requests for advice have been made to the council by private rental tenants in each of the following years - 2017, 2016, 2015, 2014, and 2013, if possible, broken down by the reason for the request for advice, e.g. Eviction or being asked to leave your home (Notice to Quit), Harassment from landlord, Repairs, Deposits, Rent and other charges etc.
• The number of complaints to environmental health or to the tenancy relations officer (or similar) relating to health and safety hazards in private rented properties in each of the following years - 2017, 2016, 2015, 2014, and 2013. 
• How many environmental health inspections were carried out in private rented properties in each of the following years - 2017, 2016, 2015, 2014, and 2013. Please also provide a breakdown for each year for how many inspections led to no further action taken, how many led to informal action, how many hazard awareness notices were sent, how many improvement notices, how many emergency work notices and how many prohibition notices.
• How many officers (FTE) did the council have that had a responsibility for private rental matters in each of the following years - 2017, 2016, 2015, 2014, and 2013

Q1 Housing Renewal team: Complaints against landlords for harassment, no tenancy agreements/ illegal eviction/deposits/no certificates/tenancy issues general.

Please also see attached document - tenant complaints regarding properties.

2012/13 - Information not held

2013/2014 - 9

2014/2015 -11

2015/2016 10

2016/2017 11

Housing Options team: Provides advice and assistance to anyone who presents as homeless. The advised is based on their current circumstances and their reason for presenting as homeless. As part of this advice and assistance we may offer to provide a loan for rent in advance / deposit / arrears - please see attached spreadsheet

'Housing Options response'. (We are unable to break this down for 'private rental tenants' without manually checking every single case.)

Q2 Please see attached document

Q3 Inspections relating to Licensing

2013 and 2014 - Information not held

2015/2016 - 248

2016/2017 - 1729

Q4. Please see attached spreadsheet

2013/2014 - 3

2014/2015 - 3

2015/2016 - 9

2016/2017 - 4