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  • FOI request (FOI-67419012)

    Income Management and Cash Receipting

    Requested Tue 06 February 2018
    Responded  Wed 04 April 2018

    I wish to make a Freedom of Information Request about your Payment Solutions (Income Management and Cash Receipting):

    1)      What Income Management solution do you use?

    1. i) Is the solution hosted off site?

    2)      What Card Payment solution do you use for:

    1. i) Internet Payments?
    2. ii) Mediated payments over the phone?

    iii)     Automated telephone payments?

    1. iv) Card Present payments (Chip & Pin)

    3)      Who supplies the solutions in question 2 above?

    4)      Are these solutions hosted off site?

    5)      Are there more than one payment solutions in use in your Authority?

    1. i) If so, how many and who are the supplier(s)

    6)      Approximately how many credit and debit card transactions do you take annually?

    7)      Who provides your Merchant Services?

    8)      Is this provided as part of your Banking contract or by the Card Payment Solution provider?

    9)      Is the Authority PCI-DSS compliant?


    Response

    Please accept my apologies for the delay in responding.

    Q1 - Paye.net Capita

    i) - Yes.

    Q2 -  

    i) Paye.net Capita

    ii) Paye.net Capita

    iii) Paye.net Capita

    iv) Barclays, Lloyds, Worldpay and Paye.net Capita

    Q3 - Barclays, Lloyds, Worldpay and Paye.net Capita

    Q4 - Yes

    Q5 - No, The payment solution is Paye.net Capita

    i) N/A

    Q6 - Approximately, just under 20,000 card transactions annually

    Q7 - Barclays, Lloyds, Worldpay and Capita

    Q8 - Yes - this is provided as part of the banking contract and also through Capita

    Q9 - We use SecurityMetrics to assist us attain PCI-DSS compliance

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