FOI request (FOIR-718454773)

Citizen Engagement Platform

Requested Thu 29 May 2025
Responded Fri 06 June 2025

1. Do you use a Citizen Engagement platform?

2. If so, what tools do you use?

3. How much do you spend annually on a Citizen Engagement tool?

4. Which month and year does your contract with your supplier end?

A citizen engagement platform is a digital tool or system designed to facilitate communication, interaction, and participation between citizens and government or public organisations. Its goal is to make civic involvement easier, more transparent, and more effective.

These platforms can be used by governments, cities, or organisations to:

- Collect feedback on policies, services, or community issues

- Conduct surveys and polls

- Enable reporting of local issues, like potholes or graffiti

- Share updates, news, and documents with the public

- Encourage participatory budgeting or co-creation of solutions

Examples include tools like Granicus, CitizenLab, or Commonplace.

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Response

1. Yes

2. Refused

3. Refused

NOTICE OF REFUSAL

The information you have requested in respect of the tools used and cost is commercially sensitive and falls under Section 43 of the Freedom of Information Act – Commercially Sensitive Information - Information prejudicing commercial interests – commercial interest relating to an organisations commercial activity and may include trading activity procurement and relationships with third parties. The exemption afforded by Section 43 is subject to what is known as the ‘public interest test’. When applying the test in a particular case a public authority is deciding whether the public interest is better served by non-disclosure than by disclosure.

Although the Freedom of Information Act does not define ‘in the public interest’, there is a presumption under Freedom of Information that openness is in the public interest. In applying the public interest test a public authority will take into account the distinction that has been often made by courts between things that are in the public interest, and things that merely interest the public. Where applicants have not identified public interest considerations succinctly or accurately, the public authority has a responsibility under the Act to make their own assessment of the public interest considerations in the particular case.

We have identified the following public interest factors that may be seen as encouraging the disclosure of information:

a) accountability of public spending.

We consider these factors to be of limited relevance in relation to the information in question.

Public interest factors seen as encouraging non-disclosure are, generally, the exemptions themselves. In consideration of this matter we came to the following conclusions:

a) ensuring that companies are able to compete for business fairly.

b) damage to reputation and/or financial interests.

In weighing the factors for and against disclosure we have concluded that the likely benefit to the applicant and the wider public of disclosure is outweighed by the likely prejudice caused by such disclosure and that therefore the public interest is better served by non-disclosure.

For the reasons given above we will not be communicating to you the information you have requested.

4. Rolling contract