FOI request (FOIR-699437261)

Missed Bin Collections Data

Requested Tue 25 March 2025
Responded Tue 01 April 2025

I am writing to request information under the Freedom of Information Act 2000 regarding missed bin collections in Hastings Borough Council for both household and commercial waste. Please provide the following information:

1. Total number of missed bin collections reported each month for the past 12 months, (March 2024 - March 2025, or nearest available), broken down by:

a. Household waste

b. Recycling waste

c. Food waste

d. Garden waste

e. Commercial waste

If a collection type for a specific waste type is not provided, please note this.

2. Reasons recorded for missed collections, if available (for example, vehicle breakdowns, staffing issues, blocked access).

3. Whether a return collection was scheduled and completed.

4. Response times and actions taken to resolve above issues.

If possible, please provide this data in an electronic spreadsheet format (CSV or Excel).

Response

All missed collections from this date are 2913 refuse, recycling, or garden collections. We do not provide commercial or food waste collections.

1881 were rejected due to resident error, either bins not being out, blocked access or contamination.

1032 were returned for as crew error. These were all completed with 48 hours.

Of these 1032, 432 were garden waste, 159 were recycling, and 441 were refuse.